MARAYA KRETSCHMAN
San Tan Valley,AZ
Summary
Results-driven Sales professional with 8+ years of experience in multifamily and active adult housing. Proven track record of driving occupancy, resident satisfaction, retention, sales performance, and community engagement. Recognized for leadership potential, operational excellence, and a passion for creating thriving communities that feel like home.
Overview
8
8
years of professional experience
Work History
Leasing Sales Specialist
SAGE MESA | Sparrow Living
Mesa
04.2025 - Current
- Recipient of Sparrow Living Rookie of the Year.
- Selected for Sparrow leadership and professional development initiatives.
- Cross-trained with Community Manager and Assistant Community Manager teams on community operations, month-end accounting, variance reporting, budgeting exposure, and financial processes.
- Supported occupancy goals from 64% to 86%, resident retention strategies, community member engagement, and operational excellence.
- Completed and coded divvy expense report monthly with an understanding of monthly budget.
- Coordinated Lifestyle & Engagement programming aligned with Sparrow’s mission and pillars.
- Lead outreach initiatives, networking partnerships, prospect nurturing, and resident relationship-building efforts.
- Mentor and trained new team members on sales processes, tours, and customer service best practices.
- Collaborated with maintenance, vendors, and operations teams to maintain community standards and resident satisfaction.
- Achieved 41.74% Tour-to-Application conversion rate, significantly exceeding industry averages through consultative selling and needs-based discovery.
- Maintained a 64.58% Application to move in conversion rate, demonstrating strong prospect qualification and move in execution.
- Selected by company leadership to develop and present an outreach marketing strategy presentation sharing best practices to west sales team.
Leasing Sales Specialist
Greystar – NOVEL Val Vista
Gilbert
01.2024 - 01.2025
- Delivered exceptional customer service while supporting luxury apartment operations.
- Guided prospects through the leasing process and supported occupancy goals.
- Leveraged CRM tools to manage client relationships and track sales progress.
- Implemented feedback mechanisms to enhance customer satisfaction and retention rates.
Leasing Professional
Greystar – Adeline
Phoenix
01.2022 - 01.2024
- Top performer with a 39% closing ratio.
- Earned company-wide recognition for resident satisfaction and online reputation management.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
Leasing Sales Specialist
Cushman & Wakefield – The Core Chandler
Chandler
01.2020 - 01.2022
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Monitored service after sale and implemented quick and effective problem resolutions.
Leasing Professional
Mid-America Apartments – Sky View Ranch
Gilbert
01.2018 - 01.2020
- Collaborated with marketing team to develop and implement promotional strategies to attract new residents.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Oversaw lease negotiations, ensuring compliance with company policies and local regulations.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
Education
Associate of Arts -
Chandler-Gilbert Community College
ChandlerSkills
- Community Operations
- Team Leadership
- Resident Retention
- Vendor Management
- Occupancy Growth
- Sales Leadership
- Fair Housing Compliance
- Yardi
- Conflict Resolution
- Resident Experience
- Event Planning
- Customer service and care
Timeline
Leasing Sales Specialist
SAGE MESA | Sparrow Living
04.2025 - Current
Leasing Sales Specialist
Greystar – NOVEL Val Vista
01.2024 - 01.2025
Leasing Professional
Greystar – Adeline
01.2022 - 01.2024
Leasing Sales Specialist
Cushman & Wakefield – The Core Chandler
01.2020 - 01.2022
Leasing Professional
Mid-America Apartments – Sky View Ranch
01.2018 - 01.2020
Associate of Arts -
Chandler-Gilbert Community College