Maraya Parra
Tucson
Summary
A hard-working, dedicated, dependable professional that enjoys helping people. Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Restaurant Shift Manager
Burger King
4304 E 22nd St Tucson Arizona
05.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Implemented scheduling adjustments to optimize labor costs during peak hours.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained and mentored new team members, fostering a collaborative work environment.
- Trained crew members on various tasks to improve versatility on different duties to increase coverage.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Resolved customer complaints promptly, improving overall dining experience ratings.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Retention specialist
A.C.T. Call Center
08.2018 - 11.2018
- Coordinated subscription renewals to maintain customer engagement and loyalty.
- Resolved customer issues through effective communication and support.
- Managed incoming calls to address customer inquiries and enhance satisfaction.
Carhop Server
Sonic
02.2018 - 07.2018
- Delivered orders to customers.
- Handled financial transactions.
- Was responsible for ensuring the orders were prepared correctly.
- Prepared customized drinks based on customer orders at the restaurant.
- Oversaw the restocking of the restaurant at the end of each shift.
- Delivered exceptional customer service by accurately taking and fulfilling orders in a fast-paced environment.
Wendy’s
08.2017 - 01.2018
- Responsible for making sure lobby/restrooms were orderly and clean at the end of each shift.
- Responsible for ensuring customer orders were correct.
- Was responsible for financial transactions.
Education
Peer & Recovery Support Specialist - PRSS
Just 1 Life
01-2024
GED -
Goodwill
Tucson, AZ02-2025
Skills
- Client Assistance
- Bilingual
- Focused on Detail
- Works Well Alone/Team
- Peer Support
- Point of Sale Management
- Staff training
- Time management
- Customer complaint resolution
- Inventory control
- Cash handling oversight
- servsafe certified
Certification
Peer Support (PRSS)
ServSafe
Food handler
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Shift Manager
Burger King
05.2024 - Current
Retention specialist
A.C.T. Call Center
08.2018 - 11.2018
Carhop Server
Sonic
02.2018 - 07.2018
Wendy’s
08.2017 - 01.2018
Peer & Recovery Support Specialist - PRSS
Just 1 Life
GED -
Goodwill