Marc Jacobsen
Mesa
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Analytical professional competent in overseeing workplace functions. Manages large teams and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Shift Lead
The Fix Drive Thru Coffee
Mesa
12.2023 - 07.2025
- Reviewed daily sales reports and monitored financial performance metrics.
- Identified opportunities for operational improvements and communicated them to management.
- Ensured compliance with health and safety regulations at all times.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Supervised staff during shift changes and ensured transition went smoothly.
- Handled cash register transactions accurately while providing excellent customer service.
- Provided guidance and support to other team members as needed.
Sales Associate
Van Mark Ace Hardware
Mesa
11.2022 - 12.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
Education
Highland High School
Gilbert, AZSkills
- Financial analysis
- Operational improvement
- Compliance management
- Cash handling
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Daily reporting
- Conflict management
- Work delegation
- Team motivation
- Workplace safety
- Quality control
References
References available upon request.
Timeline
Shift Lead
The Fix Drive Thru Coffee
12.2023 - 07.2025
Sales Associate
Van Mark Ace Hardware
11.2022 - 12.2023
Highland High School
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