Marcel Khubir
Casa Grande
Summary
Experienced Automotive Sales Associate with background in providing customer-focused solutions and driving vehicle sales. Possess strong negotiation skills, product knowledge, and ability to foster client relationships. Proven track record of achieving sales goals and increasing customer satisfaction. Skilled in utilizing CRM systems for efficient management of customer data and tracking potential leads.
Overview
6
6
years of professional experience
Work History
Automotive Sales Associate
Earnhardt Dodge
Gilbert
07.2024 - Current
- Greeted customers, answered inquiries and provided information on available vehicles.
- Demonstrated vehicle features and explained benefits of each model.
- Assisted customers in selecting appropriate vehicles based on their needs and preferences.
Customer Service Representative
USAA
Phoenix
08.2022 - 06.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
Manager
Sprint
Tempe
05.2019 - 05.2022
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Cibola High School
Yuma, AZ05-2016
Skills
- Customer service
- Sales techniques
- Product knowledge
- Negotiation skills
- Performance metrics
Timeline
Automotive Sales Associate
Earnhardt Dodge
07.2024 - Current
Customer Service Representative
USAA
08.2022 - 06.2024
Manager
Sprint
05.2019 - 05.2022
High School Diploma -
Cibola High School