Marco Gonzalez
Phoenix
Summary
Dynamic and results-driven professional with expertise in hiring, training, and leading teams within the restaurant and entertainment industries. Skilled in building strong interpersonal relationships and collaborating cross-functionally to achieve business objectives. Proven track record of successfully managing large-scale projects, including opening multiple venues and onboarding and training thousands of employees, while ensuring operational efficiency and team success.
Overview
8
8
years of professional experience
Work History
Training Manager, New Venue Openings
Topgolf
04.2023 - 03.2025
- Provided direct oversight and executed an 8-week Manager in Training program for 80+ managers, spanning entry-level to senior leadership roles for multiple venues
- Oversaw the hiring and onboarding process for thousands of hourly employees across Front of House and Back of House departments
- Collaborated with cross-functional teams, including Construction, Installation, Technology, Procurement, and HR, to ensure venue readiness while maintaining compliance and meeting project timelines
- Oversight of multiple teams of corporate trainers, ensuring proper facilitator assignments and adherence to training standards across all classes at every venue
- Led managers, trainers, and hourly employees through a 3-week comprehensive classroom and hands-on training program to ensure readiness for the grand opening
Hospitality Manager (Training)
Topgolf
10.2021 - 04.2023
- Oversaw the venue's training program, including ongoing hiring and training of new employees
- Managed the implementation of home office initiatives at the venue, including new training programs, menu rollouts, online training compliance, and technology deployments
- Implemented cross-training initiatives to foster employee growth and retention, ensuring a versatile team capable of working across multiple roles
- Oversaw daily venue operations, including opening and closing duties, scheduling, inventory management, and ensuring a fun and efficient guest experience
Restaurant Manager
Joyride Taco House
02.2021 - 10.2021
- Lead, manage, and coach restaurant teams to align with the company mission of "We Make People Feel Good", fostering a positive and guest-focused environment.
- Oversaw and executed all Front of House staffing, scheduling, and training initiatives to meet or exceed business needs and sales forecasts.
- Managed daily shifts to ensure food and beverage quality, cleanliness, and guest experience standards were consistently met or exceeded
- Managed daily financial responsibilities, including inventory, invoice coding, P&L/Declining Budget oversight, and cash handling for start and end of day operations
Hospitality Manager (GolfServices/Training)
Topgolf
08.2018 - 05.2020
- Oversaw the venue's training program, including ongoing hiring and training of new employees
- Managed the implementation of home office initiatives at the venue, including new training programs, menu rollouts, online training compliance, and technology deployments
- Implemented cross-training initiatives to foster employee growth and retention, ensuring a versatile team capable of working across multiple roles
- Managed retail inventory for the venue, driving revenue growth while implementing strategies to minimize loss
- Organized and conducted seasonal golf leagues at the venue, driving repeat visits and weekly sales growth.
- Scheduled employees weekly to maintain optimal staffing levels, ensuring a great guest experience while promoting a healthy work-life balance for the team
Special Projects Trainer (Corporate Trainer)
Topgolf
08.2017 - 08.2018
- Assessed learning stages and identified skill gaps to provide targeted coaching and development, ensuring associates' continuous growth and performance improvement
- Traveled to 17+ venues nationwide to implement a new service model, introduce new positions, and integrate technology, all while preserving and promoting company culture
- Guided, coached, and developed over 5,000 hourly associates and 250 hourly and salaried managers through organizational changes, ensuring smooth transitions and continued performance excellence
- Facilitated classroom training to ensure understanding of new Steps of Service, standard operating procedures, and newly designed proprietary technology
- Provided post-training support by staying in-market for several weeks to assess knowledge retention and offer coaching to address learning gaps during daily operations
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2018
Skills
- Interpersonal Skills
- Team Building
- Leadership
- Training & Development
- Microsoft Office
- Critical Thinking
- Project Management
- Classroom Facilitation
Timeline
Training Manager, New Venue Openings
Topgolf
04.2023 - 03.2025
Hospitality Manager (Training)
Topgolf
10.2021 - 04.2023
Restaurant Manager
Joyride Taco House
02.2021 - 10.2021
Hospitality Manager (GolfServices/Training)
Topgolf
08.2018 - 05.2020
Special Projects Trainer (Corporate Trainer)
Topgolf
08.2017 - 08.2018
Associate of Arts - Business Administration
Northwest Vista College
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