Marco Ortega

Sacaton

Summary

Dynamic Parts Manager at Champion Homes with a proven track record in inventory management and customer service. Enhanced operational efficiency through an improved inventory system, boosting customer satisfaction. Skilled in decision-making and OSHA compliance, fostering a culture of continuous improvement while training staff to excel in their roles.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

Parts Manager

Champion Homes

03.2018 - Current

Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Provided timely, insightful and accurate reports to upper management.
Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Supervised and trained staff on product knowledge and customer service.
Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.

Tire Technician

Santana Tires & Wheels

03.2009 - 02.2018

Rotated, mounted and balanced tires on cars, trucks, and vans.
Replaced and repaired tires using best practices for safe vehicle maintenance.
Dismounted, mounted, and repaired tires according to manufacturer specifications.
Improved customer satisfaction by providing timely and accurate tire services.
Operated machines safely and correctly, including tire changers and wheel balancers.
Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Enhanced safety standards by conducting thorough inspections of tires and related components.
Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
Disposed of old tires correctly, meeting safety and environmental requirements.
Collaborated with team members to complete complex repair jobs effectively and efficiently.
Delivered outstanding service, addressing client concerns promptly and professionally.
Maintained and managed tire and hardware inventory with regular stock assessments.
Increased efficiency with meticulous organization of tools and equipment in the workspace.
Analyzed customer needs to recommend suitable tires for personalized requirements.
Inspected and maintained equipment to limit operational disruptions.
Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
Maximized efficiency by coordinating changing and rotating of tires.
Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
Promoted energy conservation by properly inflating tires according to manufacturer specifications.
Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
Sourced tires to meet customer quality and budget needs.
Streamlined workflow, maintaining clean and organized work areas for optimal performance.

Education

High School Diploma -

David Starr Jordan High School

Los Angeles, CA

06.2008

Skills

Customer service
Inventory management
Improving customer satisfaction
Forklift operation
Customer relations
Coordinating paperwork
Reviewing deliveries
Parts documentation

Hardworking and reliable
Management
Microsoft office
Decision-making
OSHA compliance
Safety compliance
Status reporting
Energetic and positive

Languages

Spanish

Native or Bilingual

English