Marcos Imperial Rojas
Safety-Kleen
Tucson
2
Languages
1
Certification
7
years of professional experience
Heavy Equipment Operator experienced in concrete truck mixing, skid steer operation, and mechanical repair. Delivered safe and efficient job site performance through effective maintenance and operation of heavy machinery while fostering strong client relationships and ensuring high customer satisfaction. Focused on meeting customer needs through clear communication and problem-solving.
Work History
Sales Service Representative
1 Year 2 Months- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated service and Pick up schedules to ensure timely delivery of products and services.
- Trained new staff on company policies, procedures, and customer service best practices.
- Conducted product demonstrations to educate clients on features and benefits, improving engagement.
- Collaborated with sales team to upsell services, contributing to increased revenue streams.
- Generated sales leads through outbound calls, Emails, and facility visits
- Provided Reliable and efficient Service to Customer Parts washers
Concrete Truck Mixer Driver
1 Year 10 Months- Operate a concrete mixer truck, delivering concrete to job sites while ensuring that the proper mix is created and loaded for each project.
- Maintained accurate delivery records, documenting material types, quantities, and job site details to ensure accountability and traceability.
- Ensured proper maintenance of truck and equipment through routine checks before and after each shift, minimizing downtime and enhancing safety.
- Communicate effectively with dispatchers, supervisors, and clients to coordinate delivery schedules.
- Maintain accurate records of deliveries, including material types, quantities, and job site details.
- Contributed to team success by delivering concrete on time and accurately, consistently meeting project deadlines and enhancing client satisfaction.
Skid Steer Operator (Landscaping)
4 Years 2 Months- Operated skid steer loaders to transport and unload materials such as dirt, gravel, and mulch for landscaping projects.
- Loaded and unloaded materials at job sites, ensuring proper weight distribution to prevent damage and facilitate project efficiency.
- Efficiently loaded/unloaded materials to and from job sites while ensuring proper weight distribution and minimizing risk of damage.
- Coordinated with clients and team members to deliver projects on time and according to specifications, enhancing client satisfaction.
- Performed routine maintenance on the skid steer, including checking oil levels, lubricating moving parts, and cleaning air filters.
- Ensured compliance with safety and environmental standards, maintaining a secure and efficient job site throughout all operations.
Mechanic / Heavy Line Technician
4 Years 5 Months- Diagnosed, repaired, and maintained a wide range of vehicles, specializing in heavy line mechanical work, including engine, suspension, and electrical systems.
- Conducted thorough inspections and troubleshooting of complex mechanical issues, leading to timely and accurate repairs.
- Utilized specialized diagnostic tools and equipment to identify and resolve issues with engines, transmissions, brake systems, suspension systems, and NVH (Noise, Vibration, and Harshness).
- Performed routine maintenance on vehicles, including oil changes, brake repairs, system diagnostics, and part replacements.
- Obtained certifications in brake systems, suspension systems, engine & repair, NVH, and electrical systems, demonstrating expertise and advanced knowledge.
- Collaborated with team members to ensure a high standard of service quality and client satisfaction.
- Managed repair schedules to align with customer demands, minimizing vehicle downtime and streamlining workflow.
Education
High School Diploma
Skills
Sales Techniques
Mechanical maintenance
Sales Compliance Standards
Effective Communication
Client Engagement
Phone etiquette
Sales techniques
Team collaboration
Troubleshooting
Account Management management
Consultative Selling
Client support
Certification
- Brake Systems Certification
- Suspension Systems Certification
- Engine & Repair Certification
- NVH (Noise, Vibration, Harshness) Certification
- Electrical Systems Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Service Representative
Safety-Kleen
05.2025 - CurrentRead More
Concrete Truck Mixer Driver
Calportland
07.2023 - 05.2025Read More
Skid Steer Operator (Landscaping)
Independent Contractor
03.2021 - 05.2025Read More
Mechanic / Heavy Line Technician
Jim Click Ford
02.2019 - 07.2023Read More
Andrada Polytechinic
High School Diploma
Read More