Marcus Cisneros
Goodyear
Summary
Responsible and disciplined team player with a calm demeanor. Well mannered, tireless worker with a strong desire to provide great customer service, learn, and to become an asset to the company.
Janitorial professional with commitment to maintaining cleanliness and order in various settings. Proven track record of enhancing facility appearance and ensuring hygienic environment. Works well within team, adaptable to changing needs, and reliable in delivering consistent results. Proficient in using cleaning tools and supplies, with strong focus on attention to detail and thoroughness.
Professional and reliable donation professional with experience in managing donation intake and inventory processes. Known for strong team collaboration, adaptability to changing needs, and commitment to achieving results. Skilled in customer service, organization, and maintaining positive donor experience. Highly dependable and results-focused, ensuring smooth operations and effective teamwork.
Overview
9
9
years of professional experience
Work History
DA/Janitor
Goodwill
01.2020 - 11.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Sorted and performed quality control measures of donated items.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
Curtesy Clerk
Walmart
01.2016 - 01.2017
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
Education
High School -
Valley Vista High School
Surprise, AZ01.2016
Bachelor - Parks and Recreation
ASU
03.2025
Associates in Arts -
Estrella Community College
01.2019
Skills
- Team player
- Customer service
- Electric pallet jack
- Floor scrubber
- Loading trailers
- Pallet jacks
- Warehouse operations
- Cleaning expertise
- Restroom care
- Customer service-focused
- Reliability and punctuality
- Motivational skills
- Donation processing
Timeline
DA/Janitor
Goodwill
01.2020 - 11.2024
Curtesy Clerk
Walmart
01.2016 - 01.2017
Bachelor - Parks and Recreation
ASU
Associates in Arts -
Estrella Community College
High School -
Valley Vista High School
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