MARCUS DAVIS

• Supervised daily maintenance operations, ensuring adherence to safety compliance standards.
• Coordinated preventive maintenance schedules for all machinery and systems, minimizing downtime.
• Oversaw facilities maintenance and repair activities across the campus.

Maintained school facilities, responded to maintenance requests, and created a safe and functional environment for students, staff, and families.

Trained and mentored team members on effective equipment repair techniques, enhancing skill levels.

• Perform general maintenance and repair tasks including plumbing, painting, landscaping, and minor construction

• Respond promptly to maintenance requests and emergency repair needs

• Assisted with larger campus improvement projects

Ensured compliance with safety regulations during maintenance activities.

• Maintain a safe working environment and follow all safety and chemical handling regulations

• Support campus security by ensuring proper care and storage of tools, equipment, and facilities

• Identify potential safety concerns and recommend solutions to campus leadership

• Maintain inventory of maintenance and cleaning supplies

• Track and document maintenance activities and repairs

• Provide recommendations to administration regarding equipment repair or replacement

• Collaborate with external vendors and contractors when necessary

• Develop and implement loan strategies for clients, research and resolve borrower issues, support underwriters, loan officers and agents
• Developed and implemented loan strategies, researched and resolved borrower issues, and supported underwriters, loan officers, and agents to enhance client satisfaction
• Ensured customer retention and growth through targeted sales and servicing initiatives, fostering ongoing relationships
• Demonstrated knowledge of compliance regarding collection policies and procedures.

• Phone consultations with business owners and decision makers, learn about their needs, and recommend the right business products
• Conducted phone consultations with business owners and decision makers to identify needs and recommend suitable business products
• Outbound/ inbound calls to contact business owners with annual company revenues up to $10M
• Led pipeline of prospective customers to ensure consistent follow-up and engagement
• Improved key selling skills through ongoing practice in building rapport, understanding customer needs, handling objections, and closing sales
• Active listening skills and a consultative approach to client conversations
• Strong phone skills with the ability to adapt a message to multiple audiences at various levels
• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors

• Developed training programs for new team members.
• Collaborated with senior management on strategic planning initiatives to enhance cross-departmental efficiency.
• Conducted daily practice sessions to enhance team performance and individual skills.
• Facilitated conflict resolution between team members.
• Identified improvement areas and developed action plans for team performance enhancement.
• Identified areas of improvement and established action plans.
• Collaborated with senior management on strategic planning initiatives aimed at increasing efficiency across departments.
• Coached and mentored team members to support their professional growth and skills development.
• Created reports summarizing progress against key metrics.

• Maintained accurate records of loan transactions to ensure compliance and facilitate audits.
• Developed marketing materials highlighting benefits of lending products to enhance customer engagement.
• Maintained accurate records of all loan transactions.
• Monitored daily operations of the loan department ensuring all deadlines were met.
• Performed collection activities on delinquent accounts by contacting customers via telephone or written correspondence.
• Provided customer service support for loan inquiries and additional service requests to improve client satisfaction.
• Delivered high levels of customer service to facilitate smooth processes.
• Prepared monthly financial statements summarizing portfolio performance.
• Developed marketing materials outlining the benefits of various lending products.

• Analyzed customer needs and recommended appropriate products or services.
• Identified needs of customers promptly and efficiently.
• Coordinated cross-departmental efforts to streamline workflow processes.
• Implemented process improvements, enhancing operational efficiency and service delivery.
• Implemented process improvements to increase efficiency and reduce costs.
• Maintained accurate records of customer interactions and feedback.
• Reviewed documents for accuracy prior to submission or publication.
• Performed quality assurance testing on newly developed software applications.
• Fostered collaborative relationships with staff and management to support team goals.

• Identified and resolved customer concerns, ensured satisfaction with products and services, developed strong relationships with key customer contacts, and maintained a professional attitude to extend customer contract terms
• Managed route to enhance efficiency and revenue, operated company equipment safely, and complied with safety regulations for commercial motor vehicles
• Conducted supervised ride-along sessions to train new employees on company protocols and safety practices.