Marcus Franklin
Phoenix
Summary
Seasoned B2B Account Manager with a track record of establishing and cultivating strategic relationships. Brings strong negotiation skills, adeptness in identifying customer needs, and experience working across multiple industries. Known for innovating sales strategies that resulted in increased revenue growth. Demonstrates unwavering client focus, fostering significant long-term business relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
B2B Account Manager
Selectblinds
Chandler
10.2025 - 02.2026
- Managed client relationships and ensured satisfaction through regular communication.
- Developed tailored solutions for clients based on specific needs and preferences.
- Coordinated with internal teams to streamline order processing and fulfillment.
- Conducted market research to identify trends and opportunities for clients.
- Provided product training and support to clients, enhancing product knowledge.
- Negotiated contract terms to align with client expectations and company policies.
- Oversaw account reviews to assess performance and gather feedback from clients.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Negotiated contracts with clients to ensure maximum profitability.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in an efficient and timely manner.
- Identified opportunities for new business development and growth.
Design Consultant
Select Blinds
Chandler
10.2023 - 10.2025
- Guiding customers through product-related questions
- Facilitating customer understanding of product variations through sample assistance.
- Foster and retain strong relationships with customers.
- constructing and processing various orders at once.
- Facilitating agents through design insights to improve customer service
- responding to calls and addressing customer concerns.
- leveraging sales abilities to drive significant revenue
- Created detailed presentations showcasing design concepts and product options.
- Coordinated with suppliers to ensure timely delivery of materials and products.
- Provided exceptional customer service throughout the design process and installation.
Licensed Insurance Agent
Bankers Life
Peoria
03.2022 - 10.2024
- engaging with target clients
- facilitating and organizing meetings
- familiarity and insight into insurance products
- Handling clint information
- developing and sustaining connections with clients for ongoing assistance and business
- analyzing client requirements and developing best product for member
- reaching out to businesses for tax credit creation and strategizing for retirement with tax-advantaged choices
- conducting seminars to inform future clients of insurance and retirement options
- Educated clients on policy details and benefits to enhance understanding.
- Conducted regular policy reviews to ensure alignment with client needs.
- Collaborated with underwriting teams to facilitate timely policy approvals.
Teen Development Specialist
Boys & Girls Clubs of Greater Scottsdale Vestar Branch
07.2019 - 01.2021
- Contribute to the development of the overall development goals and manages the implementation as it relates to the Teen Service areas.
- Support the organization's mission and principles.
- Ensure an environment that facilitates the achievement of youth development outcomes.
- Ensure establishment of and adherence to policies and procedures.
- Develop and manages the budget and financial resources in the areas of recommendations for expenditures; control of expenditures against the budget and ensure the maintenance of financial records as it relates to the Teen Center.
- Recruit, select and manage staff. Establish performance goals that are consistent with the organizational goals.
- Develops a preventative maintenance plan to ensure a healthy and safe environment.
- Recruit, manage and provide career development opportunities for branch staff and volunteers.
- Conduct regular staff meetings.
- Ensure program planning, implementation and evaluation. Evaluating a diverse program curriculum.
- Programs to includes education & career development and leadership development.
- Advisor to Keystone community services group.
- Provide statistical information on youth service establishing outcome measurement criteria for programs provided.
- Collaborate with parents, community leaders and other agencies to develop and provide service to Teens.
- Maintain good public relations and increase visibility of Club programs, services and activities.
Youth and Community Specialist
UMOM New Day Centers
01.2019 - 07.2019
- Coordinated Youth programs for K-12 graders.
- Organized Community events for both youth and parents.
- Coordinated with different volunteer groups to servers the community.
- Coordinated employment opportunity for all members in the community.
- Facilitated life skills class for all adult clients and various youth programs.
- Organized Community meetings and Community outings.
- Mentor youth with various behavioral health issues and also created behavioral plans.
- Coordinated with different community recourses to help better assist with community needs.
Outreach and Engagement Specialist
UMOM New Day Centers
07.2018 - 01.2019
- Found resource for homeless young adults for ages 18-24.
- Ran groups dealing with saving money, maintaining housing and many different life skills.
- Mentored young adults in a trauma informed way.
- Worked with several clients at one time finding housing, employment and education opportunities.
- Did intakes for the clients so they can start the process of finding housing.
- Did outreach work with homeless young adults to get them into our Phoenix and Tempe locations to receive the resource that we provide.
- Along with the outreach we passed out food and hygiene to the homeless in Phoenix and Tempe.
- (Phoenix Youth Resource Center)
Youth Mentor
UMOM New Day Centers
08.2017 - 07.2018
- Facilitated and created program curriculum's for ages 12-18 years.
- Created Monthly Calendar of programs.
- Planned Community Service and Field Trips.
- Counsel and mentor youth from various backgrounds.
- Taught life skill and STEM programs.
- Found community resource for teens.
- Update Attendance and Enrollment files.
- Coordinated volunteer groups to come and do activities with the youth.
Education
B.A. - Political Science
Wright State University
Dayton, OH05.2015
Skills
- Team collaboration
- Client management
- Product training
- Effective communication
- Problem solving
- Critical thinking
- Adaptability to change
Certification
Insurance Producer, 02/01/22, 11/30/25
Timeline
B2B Account Manager
Selectblinds
10.2025 - 02.2026
Design Consultant
Select Blinds
10.2023 - 10.2025
Licensed Insurance Agent
Bankers Life
03.2022 - 10.2024
Teen Development Specialist
Boys & Girls Clubs of Greater Scottsdale Vestar Branch
07.2019 - 01.2021
Youth and Community Specialist
UMOM New Day Centers
01.2019 - 07.2019
Outreach and Engagement Specialist
UMOM New Day Centers
07.2018 - 01.2019
Youth Mentor
UMOM New Day Centers
08.2017 - 07.2018
B.A. - Political Science
Wright State University