Veronica Jenkins
Litchfield Park
Summary
Motivated and personable business professional with a flexible and versatile approach. Maintains a sense of humor under pressure, poised and competent. Demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments and possesses excellent team-building skills.
Overview
19
19
years of professional experience
4023
4023
years of post-secondary education
Work History
Caregiver/DCW
Arcadia Home Care & Staffing
Phoenix
07.2025 - 11.2025
- Assisted clients with daily living activities and personal care needs.
- Managed medication schedules and ensured timely administration for clients.
- Provided companionship and emotional support to enhance client well-being.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Supervisor
Help at Home/Sevita Health
05.2015 - 05.2025
- Managed precise confidential documentation for management, OIG, and medical staff.
- Worked with clients to develop strategies for improved life quality.
- Demonstrated thorough knowledge of organizational regulations, OIG guidelines, and medical staff protocols.
- Directed operations for 6 patients and staff at diverse care residences.
- Scheduled transportation for client shopping, banking, and recreation trips.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated leadership abilities to enhance team productivity.
Personal Assistant (PA)
Department of Human Services
01.2011 - 05.2015
- Assists with various household chores.
- Personal care with permission of a doctor.
- Perform Health care procedures when needed.
- Recorded and updated accurate confidential documentation within individuals files.
- Work closely with clients to identify opportunity that assured positive outcomes.
Direct Support Personnel (DSP)
Progressive Housing Inc.
01.2009 - 01.2011
- Responsible for handling accurate confidential documentation for management, OIG, and full medical staff
- Work closely with clients to identify supports that will improve the quality of life and assure positive outcomes
- Knowledgeable of the rules and regulations that govern the organization, OIG, and medical staff
- Supervise 6 patients and manage multiple patient care residences
- Organize and schedule company vehicle to provide transportation for clients on outings such as shopping, banking and/or recreation trips
Sales Associate/Cashier
Wal-Mart
01.2007 - 01.2009
- Provides remarkable customer service.
- Promptly answer customer calls.
- Operate a cash register and follow proper procedure for handling claims.
- Be knowledgeable about all sections of the store and products within each department. Apparel associate should be knowledgeable about fitting room procedures, sizing, colors, and rack rules.
- Ensure that merchandise is properly labeled and priced. Replenish stock from the warehouse. Promptly clean all spills. Keep the floor clear of objects; follow all safety and emergency rules and regulations; Ensure that all displays are secured properly.
Education
Child Care Development
Malcolm X College
Chicago, ILMedical Billing and Coding
Everest College
Merrillville, INSkills
- Planning and Organizing
- Management experience
- Multi-location management experience
- Microsoft Suite
- Certified in First Aid and CPR
- Patient Care Experience
- Cashier
Languages
English
Timeline
Caregiver/DCW
Arcadia Home Care & Staffing
07.2025 - 11.2025
Supervisor
Help at Home/Sevita Health
05.2015 - 05.2025
Personal Assistant (PA)
Department of Human Services
01.2011 - 05.2015
Direct Support Personnel (DSP)
Progressive Housing Inc.
01.2009 - 01.2011
Sales Associate/Cashier
Wal-Mart
01.2007 - 01.2009
Child Care Development
Malcolm X College
Medical Billing and Coding
Everest College