Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus J Parker

Phoenix

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
12.2022 - 05.2023
  • Handle and delivery of packages in timely manner
  • Safely driving on company vehicle
  • Provide great customer service
  • Load and unload packages in delivery vehicle
  • Support team members in daily work requirements
  • Assist team members with their routes

Tech Support

Asurion
12.2015 - 04.2019
  • Resolve operational issues on customers devices, other equipment, and connectivity while offering education and device optimization suggestions
  • Learn details of Smart Home Support and gain an understanding of each customer’s technology in order to suggest protection/tech support solutions based on their needs
  • Meet or exceed key performance indicator metrics for performance measurements

Stock Associate

Michael Kors
05.2015 - 12.2015
  • Organizing, processing, arranging handbags, apparel, wallets scanning, opening merchandise then processing.
  • Meeting expectations to the best of the company knowledge. (Inventory, stock, etc...)
  • Answering calls helping customers, employees, etc. with any inquires.

Pharmacy Help Desk/Medicare D

Optum
07.2014 - 03.2015
  • Taking inbound calls 80-100 calls per day offering my expertise speaking with members, doctors, medical assistant, technicians, pharmacist etc.…
  • Working PHD I direct and give proper information to the caller depending on the scenario meet and answer there expectations to the best of the company knowledge.
  • Working in/on Med D accounts my main objective is giving correct and honest information to get a Prior authorization for a medication, perhaps giving process information (BIN, GRP, PCN) to submit a claim due to bad or old information.
  • As a SME (subject matter expert) I actively engaged new employees in conversation and actively assisted in the understanding, Demonstration, description and selection of company knowledge.

Education

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Glendale community college
Glendale, AZ
05.2012

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Wichita South East High
Wichita, KS

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Problem-solving
  • Customer relations
  • Call center experience

Timeline

Delivery Driver

Amazon
12.2022 - 05.2023

Tech Support

Asurion
12.2015 - 04.2019

Stock Associate

Michael Kors
05.2015 - 12.2015

Pharmacy Help Desk/Medicare D

Optum
07.2014 - 03.2015

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Glendale community college

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Wichita South East High

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Marcus J Parker