Marcus Munoz
Chandler
Summary
Curious and analytical technology professional with experience bridging technical problem-solving, data analysis, and user-focused solutions. Skilled in collaborating with cross-functional teams, interpreting information, and understanding user needs through communication, observation, and research. Bringing a unique background in engineering, customer-focused roles, and software development to create meaningful product experiences.
Overview
9
9
years of professional experience
Work History
Engineering Associate
Wells Fargo
Chandler, AZ
01.2023 - Current
- Analyze configuration and asset data across production and business continuity environments to support accurate tracking, operational reliability, and compliance efforts.
- Utilize tools including Excel, SQL, Tableau, and Power BI to interpret data, identify discrepancies, and support informed decision-making across technology teams.
- Investigate technical issues and collaborate with cross-functional teams to improve processes, resolve challenges, and maintain alignment with security and operational standards.
- Contribute to the development and improvement of intake processes, documentation, and procedures to support efficient team workflows.
Data Entry Operator
USAA
San Antonio, TX
10.2020 - 05.2021
- Conducted quality assurance audits to verify the accuracy, completeness, and integrity of member account information and payment processing records.
- Reviewed and resolved data discrepancies by collaborating with cross-functional insurance teams while maintaining secure handling of sensitive information.
- Managed high-volume documentation workflows while maintaining accuracy and meeting time-sensitive operational requirements.
Client Services
San Antonio College
San Antonio, TX
09.2019 - 05.2020
- Guided students through academic and career planning by understanding individual goals, interests, and challenges to develop personalized education pathways.
- Conducted student consultations and analyzed academic records to provide informed recommendations regarding course selection, transfer requirements, and graduation planning.
- Collaborated with administrative teams to coordinate university transfer events and improve student engagement with available resources.
Line Cook
5 Points Local
San Antonio, TX
05.2017 - 03.2019
- Developed strong teamwork, communication, and adaptability skills while working in a fast-paced environment requiring accuracy and attention to detail.
- Followed structured processes and collaborated with team members to deliver consistent results under time-sensitive conditions.
Education
Full-Stack Web Development - Web Development
Codeup
San Antonio, TX09-2022
Associate of Science - Biology
San Antonio College
San Antonio, TX06-2021
Associate of Applied Science - Culinary Arts
St Philips College
San Antonio, TX12-2018
Skills
- Research & Analysis
- Data Analysis
- Technical Documentation
- Report Preparation
- Data Interpretation
- Cross-Functional Collaboration
- Communication
- Customer/Client Support
- Problem Solving
- SQL
- Microsoft Excel
- Java
- JavaScript
- Software Development
Timeline
Engineering Associate
Wells Fargo
01.2023 - Current
Data Entry Operator
USAA
10.2020 - 05.2021
Client Services
San Antonio College
09.2019 - 05.2020
Line Cook
5 Points Local
05.2017 - 03.2019
Full-Stack Web Development - Web Development
Codeup
Associate of Science - Biology
San Antonio College
Associate of Applied Science - Culinary Arts
St Philips College