Marcy Orr Nicholls
Gilbert
Summary
Dynamic Mortgage Servicer III at Desert Financial Credit Union, adept in FICS and Fannie Mae systems. Proven track record in daily report reconciliation and PMI portfolio management, ensuring high member satisfaction through effective problem-solving and timely payment processing. Committed to enhancing operational efficiency and training teams on complex mortgage functions.
Overview
20
20
years of professional experience
Work History
Mortgage Servicer III
Desert Financial Credit Union
05.2005 - Current
- Worked closely with the mortgage accountant/ Investor Reporting specialist to research and resolve department outages.
- Process Daily reporting reconciliation balancing for the department.
- Process monthly late notices.
- work within FICS
- Work within the Fannie Mae system- Cash remits, PMI Invoices , LSDU, SMDU and Fannie Mae Connect.
- Complete PMI monthly billing and wiring funds to applicable PMI companies, cancellations, 78% monthly review, PMI company quality control review request and department training on all PMI functions.
- Maintain high level of member satisfaction by providing prompt and accurate assistance.
- Mortgage payoff processing,
- Assisting members with recasting their mortgages.
- Escrow analyst Review .
- Process procedural updates.
Education
Teaching
Edinboro University of Pennsylvania
Edinboro, PASkills
- Reconciliation of Daily Reports
- Payment processing and balancing
- FICS system knowledge
- Fannie Mae knowledge
- Strong problem solving skills
- Escrow analysis
- PMI Portfolio management
- Payoff processing
Timeline
Mortgage Servicer III
Desert Financial Credit Union
05.2005 - Current
Teaching
Edinboro University of Pennsylvania
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