Maren Johnson
Queen Creek
Summary
Dedicated leader with proven ability to motivate teams to achieve operational excellence. Skilled at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Glam MedSpa
Mesa
08.2024 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Managed daily calendar appointments for staff members.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Shift Lead
Seven Brothers
Queen Creek
06.2023 - 08.2024
- Assisted customers with inquiries, orders and complaints in a timely manner
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies and customer need
- Held team members accountable during shift by effectively coaching to improve performance
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
Childcare Worker
Burn Bootcamp
Gilbert
05.2023 - 07.2023
- Established positive relationships with parents by providing regular updates on their child's development
- Displayed empathy towards all children while maintaining professional boundaries at all times
- Collaborated with other staff members in order to create an effective team environment
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Maintained a safe, clean, and fun environment for the children to explore their creativity
Education
High School Diploma -
Higley High School
Gilbert, Az05.2024
Aesthetics -
East Valley Institute of Technology
Mesa, Az05.2024
Skills
- Guest service
- Organizational skills
- Customer/Client Relations
- Verbal and written communications
- Problem-solving abilities
- Facials
- Massages
- Waxing
- Chemical Peels
- Brow Lamination/Tint
- Lash Lift/Tint
- Time management
- Phone etiquette
Certification
PCA-Chemical Peels
References
References available upon request.
Timeline
Receptionist
Glam MedSpa
08.2024 - Current
Shift Lead
Seven Brothers
06.2023 - 08.2024
Childcare Worker
Burn Bootcamp
05.2023 - 07.2023
High School Diploma -
Higley High School
Aesthetics -
East Valley Institute of Technology