Margaret Bennington
Chandler,AZ
Summary
Results-driven Client Relations Specialist with a focus on relationship building and team leadership. Successfully mentored staff to improve performance, while managing day-to-day operations to ensure exceptional customer service and satisfaction.
Overview
22
22
years of professional experience
Work History
Owner/Client Relations Specialist
Archer=Profit Associates
Fullerton, CA
10.1998 - 03.2021
- Led a team of professionals in executing operational initiatives and improving service efficiency.
- Implemented process improvements that streamlined operations and enhanced client satisfaction.
- Mentored staff, fostering professional development and enhancing team performance outcomes.
- Coordinated project management efforts, ensuring timely completion of deliverables within scope and budget.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed client accounts, ensuring satisfaction and retention through proactive engagement strategies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
Education
High School Diploma -
Bedford High School
Temperance, MI06.1977
Skills
- Small business operations
- Project management
- Operations management
- Business administration
- Administrative oversight
- Supply chain optimization
- Crisis management
- Program creation and implementation
- Hiring and staffing
- Inventory management
- Records organization and management
- Desktops, laptops, and mobile devices
- Inventory control
- Delegating work
Timeline
Owner/Client Relations Specialist
Archer=Profit Associates
10.1998 - 03.2021
High School Diploma -
Bedford High School