Margaret Duran
Goodyear,AZ
Summary
Skilled Licensed professional Counselor with strong background helping clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills. Licensed by Texas.
Compassionate Licensed Professional Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants. Dedicated professional with strong background in providing evidence-based counseling services to individuals, couples and families. Skilled in developing treatment plans, conducting assessments and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Licensed Professional Counselor Associate
Metrocare Services
12.2021 - 06.2024
- Maintained accurate and timely documentation, adhering to ethical standards and guidelines for professional practice related to treating over 60 clients on my caseload at a time.
- Developed strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Enhanced client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
- Improved client outcomes through the implementation of effective crisis intervention strategies during high-risk situations.
- Advanced professional development by attending workshops, seminars, and conferences related to mental health counseling practices.
- Collaborated with interdisciplinary team members, ensuring comprehensive care for clients.
- Managed caseload of diverse clients, tailoring interventions to meet their unique needs and goals.
- Conducted thorough assessments to identify client strengths, weaknesses, and areas requiring intervention or support.
Associate Marriage and Family Therapist
Welmor Psychology Group
06.2020 - 03.2021
- Provided evidence based interventions in counseling to diverse group of client’s suffering from substance and alcohol abuse disorders
- Provided Crisis Intervention and management of at-risk teens to address suicide risk, child abuse, drug and alcohol abuse, as well as sexual assault and human trafficking
- Provide linkage (Case management) to community resources to meet individual needs such as MAT and detox as well as housing (sober living)
- Collaborated with parole, probation, social workers (for those adolescents in foster care due to substance abuse, domestic violence, human trafficking); other therapists for clients seeking help for higher level of care (such as schizophrenia/bipolar disorders) (Case management)
- Maintained client charts and progress notes in accordance with Department of Mental Health
- Provided evaluation and diagnosis at intake for each client prior to admittance to substance abuse program (and if needed referred client to resources that provided higher level of care)
- Facilitated individual and group therapy via telehealth and in person treatment during Covid 19 pandemic for client’s suffering from substance and alcohol abuse
- Managed/scheduled and assigned clients for intakes, group, and individual counseling sessions.
- Enhanced client relationships by providing tailored therapy sessions based on individual needs and goals.
- Administered psychological assessments to inform diagnosis and guide treatment recommendations.
- Maintained accurate client records while adhering to confidentiality guidelines set forth by HIPAA regulations.
Marriage and Family Trainee/Intern
Mariposa Women and Family Center
08.2018 - 08.2019
- Provided empathetic therapy for children and families with limited resources and a diversity of challenges to improve their well-being and level of functioning
- Provided crisis intervention and management of at-risk teens in order to address suicide risk, child abuse, drug and alcohol abuse, human trafficking and sexual assault
- Provided linkage to community resources to meet individual and family needs
- Collaborated with individuals and couples in order to create treatment goals and treatment plans designed to address their unique challenges
- Maintained client charts and progress notes in accordance with Department of Mental Health standards to including diagnosis, global assessment of functioning score symptoms and problems addressed
- Consulted with teachers, and other mental healthy care professionals in order to provide appropriate and comprehensive treatment services for children
- Facilitated individual therapy with clients diagnosed with Major Depression Disorder and anxiety
- Counseled couples with communication and relational difficulties
- Performed thorough assessments and evaluations during intake sessions and assigned clients to counselors
- Formulated progress notes and treatment plans to meet agency standards
- Maintained detailed case notes to ensure proper documentation of session content and interventions
- Developed effective productive therapeutic relationships with clients
- Continual monitoring and evaluation of client’s therapeutic progress
- Working in a school-based session at Garden Park Elementary from Jan 2019 – May 2019, helping students with issues related to conflict resolution, decision-making, impulse control, peer pressure, social skills, anger management, and grief and loss
- Treated a caseload of up to 15 clients
- Participated in individual and group supervision
- Collaborated with mental health team to provide creative and effective interventions for clients of various backgrounds
- Obtained 811.50 clinical hours to satisfy licensure requirements
- Facilitated Anger Management, substance abuse, and decision-making groups.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
Public Safety Dispatcher II
City of Long Beach, Department of Disaster Preparedness & Emergency Communications
10.2004 - 03.2021
- Receive and dispatch emergency 911 calls for service; determine the nature, validity and disposition of calls; utilize computer generated messages and priorities to dispatch field units to emergency situations; operate a variety of communications equipment including radio transmitters, accessories and telephones; answer or refer inquiries and complaints regarding a wide variety of public safety and related matters; access, retrieve and transmit vehicular or personal information to field units; provide referrals and information regarding City or department policies and procedures; radio dispatching; monitor response time of calls for service; relay relevant situational information to command staff, city officials, on-call personnel, non-city enforcement and/or public safety agencies; provide training for new dispatchers and participate in performance evaluation; assist in establishing and maintaining cohesive relations among team members; act as a department liaison to various neighborhood groups; provide tactical dispatch for SWAT and special events; maintain knowledge of various Federal laws, California State Penal Code, State Vehicle Code, City Municipal Code, Federal Communications Commission (FCC) regulations, work related charts/maps.
Clerk Typist III
City of Long Beach, Long Beach Police Department, Sex Crimes Detail, Vice Detail & Records Division
03.1998 - 10.2004
- Classify incoming crime reports in accordance with Federal Bureau of Investigation Uniform Crime Reporting criteria; perform quality control for completeness, accuracy and compliance with legal and other requirements; interact with the public and internal customers both in person and over the phone primarily regarding crime reports; processes, inputs, and interprets police records, including arrests, warrants, citations, restraining orders, vehicle information, crime and traffic reports using local, state and national law enforcement information system databases, such as California Law Enforcement Telecommunication System (CLETS), National Law Enforcement Telecommunications System (NLETS), Records Management System (RMS) and the National Crime Information (NCIC) Systems; Handle and assign reports to detectives; manage various project assignments; work “John and Prostitution Abatement” projects; maintain statistical records and reports including arrests, cites, assignments and vehicle mileage tracking; database entry of traffic and misdemeanor cites; verify and enter teletype system transactions; direct dictation for all crime reports filed by patrol and detectives; verify elements of a crime in police reports.
- Accurately typed 60 words per minute with no errors.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
Education
Master of Science - Marriage, Family & Child Therapy
University of Phoenix
Ontario09.2019
Undergraduate Studies - Criminal Justice in Management
University of Phoenix
La Palma09.2015
Associate of Arts Degree - Administration of Justice
East Los Angeles College
East Los Angeles, CA01.2002
Computer Office Specialist Graduate -
United Education Institute
Huntington Park03.1996
Skills
- DBT Certification Training
- CBT Certification training
- Co-Occurring Psychiatric and Substance Use Disorders Training
- HHS Information Security/Cybersecurity Awareness Training for Contractors FY24
- Praed Foundation Collaborative Training Website Texas ANSA 21
- Praed Foundation Collaborative Training Website Texas CANS 21
- Illness Management and Recovery (IMR) Certification
- Texas Council Risk Management - Leading Change Dealing with Difficult People Leadership course
- Anxiety Management
- Depression, Schizophrenia, Bipolar and ADHD Treatment
- Self-Esteem Building
- Relationship counseling
- Child and Adolescent Counseling
- Life Transitions
- Empathy Development
- Family therapy
- Grief and loss support
- Psychotherapy Techniques
- Autism Spectrum Support
- Anger Management
- Behavior Modification
Certification
- LPC - Licensed Professional Counselor
Languages
Spanish
Native or Bilingual
Timeline
Licensed Professional Counselor Associate
Metrocare Services
12.2021 - 06.2024
Associate Marriage and Family Therapist
Welmor Psychology Group
06.2020 - 03.2021
Marriage and Family Trainee/Intern
Mariposa Women and Family Center
08.2018 - 08.2019
Public Safety Dispatcher II
City of Long Beach, Department of Disaster Preparedness & Emergency Communications
10.2004 - 03.2021
Clerk Typist III
City of Long Beach, Long Beach Police Department, Sex Crimes Detail, Vice Detail & Records Division
03.1998 - 10.2004
Master of Science - Marriage, Family & Child Therapy
University of Phoenix
Undergraduate Studies - Criminal Justice in Management
University of Phoenix
Associate of Arts Degree - Administration of Justice
East Los Angeles College
Computer Office Specialist Graduate -
United Education Institute
Otherexperience
- Disaster Preparedness & Emergency Communications Academy Instructor, 2016 – 2021
- Disaster Preparedness & Emergency Communications Training Officer, 2012 – 2021
- Disaster Preparedness & Emergency Communications Tactical Dispatch Team, 2011 – 2021
- Disaster Preparedness & Emergency Communications Incident Stress Debriefing Team, 2000 – 2021
- Disaster Preparedness & Emergency Communications Peer Counselor, 2000 – 2021
Professionalmembershipscertifications
- Board of Behavior Sciences – Associate Marriage and Family Therapist Pre-license
- Board of Behavior Sciences – Associate Professional Clinical Counselor Pre-license
- California Association of Marriage and Family Therapists
- American Counselor’s Association
- Alpha Phi Sigma – National Criminal Justice Honor Society
- Communications Training Officer Academy Certification, Golden West College, Huntington Beach CA
- POST Public Safety Dispatcher Certification, Department of Justice, State of California
- Public Safety Dispatcher Training Academy, Golden West College, Huntington Beach CA
- POST Peer Counseling Certification, California State University Long Beach, Long Beach CA
Professionaldevelopmentcontinuingeducation
- State of California POST Public Safety Mindfulness and Resiliency for First Responders
- State of California POST Public Safety Dispatcher Critical Incident
- State of California POST Public Safety Dispatcher Wellness Training Instructor
- State of California POST Public Safety Dispatcher Critical Incident Training Instructor
- State of California POST Public Safety Dispatcher Cultural Diversity Training Instructor
- Homeland Security Training - Terrorism: Suicide Bombers
- Homeland Security Training - Human Trafficking
- Homeland Security Training - Engaging the Muslim Community
- State of California POST Training - Best Practices of Good Training
- State of California POST Training - Learners First: Facilitation Skills for Learner Centered Instruction
- State of California POST Training – Terrorism Course
Abilitiesandskills
- Bilingual – Spanish/English
- Exceptional interpersonal skills
- Strong written and oral communication abilities
- Refined analytical and problem-solving abilities
- Ability to work independently or as part of a team
- Mature, responsible and professional
- Proven ability to be discrete with confidential matters
- Excellent organizational skills
Otherexperience
- Disaster Preparedness & Emergency Communications Academy Instructor, 2016 – 2021
- Disaster Preparedness & Emergency Communications Training Officer, 2012 – 2021
- Disaster Preparedness & Emergency Communications Tactical Dispatch Team, 2011 – 2021
- Disaster Preparedness & Emergency Communications Incident Stress Debriefing Team, 2000 – 2021
- Disaster Preparedness & Emergency Communications Peer Counselor, 2000 – 2021
Professionalmembershipscertifications
- Board of Behavior Sciences – Associate Marriage and Family Therapist Pre-license
- Board of Behavior Sciences – Associate Professional Clinical Counselor Pre-license
- California Association of Marriage and Family Therapists
- American Counselor’s Association
- Alpha Phi Sigma – National Criminal Justice Honor Society
- Communications Training Officer Academy Certification, Golden West College, Huntington Beach CA
- POST Public Safety Dispatcher Certification, Department of Justice, State of California
- Public Safety Dispatcher Training Academy, Golden West College, Huntington Beach CA
- POST Peer Counseling Certification, California State University Long Beach, Long Beach CA
Professionaldevelopmentcontinuingeducation
- State of California POST Public Safety Mindfulness and Resiliency for First Responders
- State of California POST Public Safety Dispatcher Critical Incident
- State of California POST Public Safety Dispatcher Wellness Training Instructor
- State of California POST Public Safety Dispatcher Critical Incident Training Instructor
- State of California POST Public Safety Dispatcher Cultural Diversity Training Instructor
- Homeland Security Training - Terrorism: Suicide Bombers
- Homeland Security Training - Human Trafficking
- Homeland Security Training - Engaging the Muslim Community
- State of California POST Training - Best Practices of Good Training
- State of California POST Training - Learners First: Facilitation Skills for Learner Centered Instruction
- State of California POST Training – Terrorism Course
Abilitiesandskills
- Bilingual – Spanish/English
- Exceptional interpersonal skills
- Strong written and oral communication abilities
- Refined analytical and problem-solving abilities
- Ability to work independently or as part of a team
- Mature, responsible and professional
- Proven ability to be discrete with confidential matters
- Excellent organizational skills
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