Margaret Durma
Surprise
Summary
Dedicated professional with a strong work ethic and excellent communication skills. Experienced in managing operations, training staff, and enhancing customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Retirement
Retirement
Surprise, AZ
2019 - Current
- Demonstrated self-motivation by consistently meeting objectives and deadlines in various tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Co Owner Bar Restaurant
Co Owner
Peoria, AZ
2008 - 2016
- Developed operational strategies to enhance business efficiency and customer satisfaction.
- Managed daily financial transactions, ensuring accurate record-keeping and cash flow integrity.
- Oversaw inventory management, optimizing stock levels and reducing waste significantly.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Implemented marketing initiatives to increase brand visibility and attract new customers.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Cultivated relationships with suppliers to negotiate favorable terms and improve supply chain efficiency.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Housekeeping Supervisor
American Build Maintenance
Cleveland Ohio
1999 - 2008
- Supervised daily housekeeping operations, ensuring adherence to safety protocols and cleanliness standards.
- Trained and mentored new staff on effective cleaning techniques and equipment usage.
- Conducted regular inspections of facilities to maintain quality control and identify improvement areas.
- Coordinated scheduling for housekeeping staff, optimizing workflow efficiency across shifts.
Education
High School Diploma -
Warsaw High School
PolandSkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
Languages
English
Professional Working
Polish
Professional Working
Timeline
Retirement
Retirement
2019 - Current
Co Owner Bar Restaurant
Co Owner
2008 - 2016
Housekeeping Supervisor
American Build Maintenance
1999 - 2008
High School Diploma -
Warsaw High School