Margaret Hypes-Dolan
Flagstaff
Summary
Experienced professional with a focus on customer service, project management, and record keeping. Proven ability to enhance guest experiences and manage data effectively.
Overview
11
11
years of professional experience
Work History
Area Manager
Explorus
Flagstaff
04.2025 - Current
- Managing county campground facilities in Coconino County AZ
- Working with Coconino County to ensure campground and county protocols and goals are met
- Supervising, scheduling and managing employees. This includes campground and maintenance employees.
- Providing friendly and efficient customer service to campground visitors in person and via email and phone.
- Keeping records of sales, occupancy, maintenance projects and other relevant data using Microsoft Excel and SharePoint
- Managing cash flow and budgeting
- Working with large groups for special events and writing contracts for events
Camp Director
Summers County
Hinton
04.2024 - 10.2024
- Managed county facilities for group summer camp and cabins
- Hired, scheduled, trained and supervised employees
- Planned meals and ordered supplies
- Maintained a detailed calendar of reservations and contact database for renters
- Worked with county government for budgeting and planning
- Wrote grants for extra funding
- Worked with maintenance team and outside contractors on camp improvement projects
Camp Host
Explorus
Sedona
01.2024 - 10.2024
- Managed guest check-ins and check-outs efficiently
- Assisted in maintaining cleanliness and order of facilities
- Resolved conflicts between guests to maintain a harmonious environment
- Oversaw daily operations, addressing guest needs promptly
- Worked with US Forest Service to ensure environmental and guest service standards were met
- Provided information to campers about local area and attractions
- Maintained reservation, sales, and occupancy records
Van Driver/ Visitor Host/Admissions
Crazy Horse Memorial
Crazy Horse
06.2021 - 10.2022
- Guided bus and van tours
- Provided accurate and engaging information about the Mountain, Museum, and University at Crazy Horse Memorial
- Followed safety and customer service best practices
- Performed cash and credit card sales efficiently and accurately
- Assisted with special events and tours
- Worked with others in my department and throughout the Memorial to provide excellent guest experiences
Owner/Manager
Thunderbird Taco
Lewisburg
03.2015 - 01.2020
- Opened and co-managed a busy downtown restaurant
- Developed recipes and managed menu planning
- Supervised kitchen staff to ensure food quality and safety standards.
- Provided excellent customer service
- Ordered product and maintained inventory records
- Worked with local organizations and Downtown Business Association on advertising and marketing
- Ensured compliance with local, state, and federal regulations.
Education
Proffessional Certificate - Human Resources
HRCI
06-2026
Associate of Science - Business Management
Bluefield State College
Bluefield, WV05-1997
Skills
- Project management
- Task management
- Organization and time management
- Record keeping
- Computer and software proficiency
- Decision-making
- Customer service
Timeline
Area Manager
Explorus
04.2025 - Current
Camp Director
Summers County
04.2024 - 10.2024
Camp Host
Explorus
01.2024 - 10.2024
Van Driver/ Visitor Host/Admissions
Crazy Horse Memorial
06.2021 - 10.2022
Owner/Manager
Thunderbird Taco
03.2015 - 01.2020
Proffessional Certificate - Human Resources
HRCI
Associate of Science - Business Management
Bluefield State College