Margaret Soza
Mesa,AZ
Summary
Dynamic professional with extensive experience in managing patient interactions and administrative responsibilities, dedicated to enhancing overall patient satisfaction through effective communication and problem-solving skills. Proven ability to navigate complex healthcare protocols and administrative procedures, ensuring seamless operations within fast-paced environments. Committed to fostering positive relationships with patients and staff, contributing to a collaborative and efficient healthcare setting. Strong focus on continuous improvement and delivering exceptional service in all aspects of patient care.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Arizona Diagnostic Radiology
Gilbert, AZ
11.2024 - Current
- Assisted in daily operations by utilizing medical programs such as RIS Nudge and Microsoft Office. Operated multi-line phone system and scheduled radiology exams across different modalities. Verified insurance benefits to support patient flow and maintain accurate records. Collaborated with referring providers to collect patient information, fostering strong inter-office relationships and continuity of care.
- Optimized check-in and check-out processes, ensuring efficient patient flow and accurate financial transactions.
- Delivered attentive patient care by updating demographic information and scheduling follow-up appointments.
Front Office Representative
Skyline Medicine
Mesa, AZ
05.2023 - 11.2024
- Assisted with front desk operations by scheduling appointments and managing patient flow. Supported office efficiency through improved communication and organized record-keeping processes.
- Assisted patients upon arrival to create a welcoming atmosphere. Supported accurate maintenance of patient records and processed insurance verifications to facilitate office efficiency.
- Managed patient intake processes, updated medical records, and processed billing information efficiently. Supported implementation of a new filing system that significantly improved document retrieval times.
- Assisted patients by addressing inquiries and concerns. Collaborated with medical staff to facilitate patient care and manage appointment scheduling.
- Optimized front office procedures to reduce patient wait times and enhance overall satisfaction. Assisted in managing a multi-line phone system to provide prompt responses to all incoming calls.
Front Office Receptionist
Arizona Pulmonary Specialist
Scottsdale, AZ
05.2019 - 05.2023
- Assisted in managing front desk operations for 13-provider pulmonary practice. Supported medical staff in coordinating patient transport, record requests, and appointment scheduling. Contributed to improved practice workflow through effective communication and collaboration.
- Executed digital solutions for patient management, enhancing administrative processes.
- Ensured maintenance of a welcoming and sanitary environment for patients and staff, fostering a positive atmosphere.
Education
High School Diploma -
Maricopa High School
Maricopa, Arizona06-1988
Skills
- Customer service
- Appointment scheduling
- Patient confidentiality
- Patient greeting
- Office administration
- Electronic health records
- Phone etiquette
- Appointment confirmation
- Phone and email etiquette
- Multitasking and organization
- Patient registration
- Scheduling diagnostic procedures
- Friendly and outgoing
Timeline
Patient Service Representative
Arizona Diagnostic Radiology
11.2024 - Current
Front Office Representative
Skyline Medicine
05.2023 - 11.2024
Front Office Receptionist
Arizona Pulmonary Specialist
05.2019 - 05.2023
High School Diploma -
Maricopa High School