Summary
Overview
Work History
Education
Skills
Certification
Perfect Attendance
Accomplishments
Timeline
Generic

Margaret Thompson

Customer Service
Tucson,AZ

Summary

Looking for a Full or Part Time Position

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

37
37
years of professional experience
1967
1967
years of post-secondary education
1
1
Certification

Work History

Sales

AFNI
Tucson, AZ
12.2021 - 01.2022
  • Sold for Progressive

Medicare Products Sales

TTEC
Tucson, Arizona
08.2021 - 12.2021
  • Sold Medicare Advantage Insurance Products for Clover Healthcare

Technical Support

Costco Concierge – Alorica
Tucson, AZ
04.2021 - 08.2021
  • Worked with callers to perform basic technical issues

Sales Agent

Alorica
Tucson, Arizona
08.2020 - 04.2021
  • Sold Medicare Advantage Policies

Benefits Advisor

C3 Customer Contact Channels
Tucson, Arizona
08.2018 - 04.2020
  • Enrolled senior citizens in Medicare Insurance Products

Receptionist

H&R Block
Tucson , Arizona
01.2018 - 04.2018
  • Booked appointments for Tax Pros, answered phones, filed returns and greeted clients.

Customer Service

C3 Customer Contact Channels
Tucson , Arizona
06.2017 - 12.2017
  • Placed outbound calls to doctor Offices and Hospitals verifying indicative information for Humana.

Receptionist

H&R Block
Tucson , Arizona
01.2017 - 04.2017
  • Booked appointments for Tax Professionals, answered phones, filed returns and greeted clients.

Sales Agent

Optum
Phoenix, AZ
05.2015 - 12.2015
  • Sold Medicare Advantage and Prescription Drug Plans.
  • Mentor for classes to take State Agent License Tests

CSA – Administration Customer Service Associate

LOWES
Buffalo, NY
08.2013 - 09.2014
  • Cash Office – Prepare tills for daily business
  • Print and Assemble Daily Business Summary and Reports
  • Work Order Management Reports
  • Assist Human Resource Manage in Spring Hiring

Default Servicing Customer Relationship Manager

Bank of America
08.2010 - 08.2013
  • Research delinquent mortgage loan guidelines to determine options for a loan modification.
  • Communicate to the customer what documents are needed and the timeline to expedite the decision.
  • Monitor the activities and continue to keep the customer informed of the progress.
  • Finalize the decision and explain what happens next. If the customer is declined for a modification, discuss why and any alternative options available.

Head Cashier

LOWES
Buffalo, NY
09.2008 - 08.2010
  • Responsible for customer service and management of all cashiers and customer service associates.
  • Handle duties in the cash office including verifying cash drawers and safe.
  • Investigate and correct journal entries.

Senior Claims Examiner

AMERICAN FINANCIAL GROUP, SENIOR DIVISION
Mission, KS
01.1985 - 01.2008
  • Company Overview: (Pyramid Life Insurance Co./Continental General Insurance)
  • Make independent benefit determinations and decisions on complex claims.
  • Process and/or adjust Medicare Supplement, Major Medical, Life Insurance and Long Term Care claims.
  • Correspond with Medical Providers, Policyholders and Sales Agents by mail, phone and email.
  • Order and review Medical Records.
  • Process and handle claims refunds.
  • Train other examiners on claims processing and refunds.
  • (Pyramid Life Insurance Co./Continental General Insurance)

Life Insurance Correspondent

AMERICAN FINANCIAL GROUP, SENIOR DIVISION
01.1985 - 01.2008
  • Company Overview: (Pyramid Life Insurance Co./Continental General Insurance)
  • Complete policy changes for Life Insurance Policies and Annuities.
  • Pay Dividends on Life Insurance Policies.
  • Handle the Policyowner Department Tax Reporting for Life Insurance policies and Annuities.
  • Handle Life Insurance Policy Loans and Surrenders.
  • Handle Withdrawals on Annuities.
  • (Pyramid Life Insurance Co./Continental General Insurance)

Education

High School Diploma -

Kenmore West High School
Kenmore, NY
06.1967

Skills

  • Windows Explorer

  • Microsoft Word

  • Microsoft Excel

Customer service

Problem-solving

Active listening

Product knowledge

Research

Customer education

Call center operations

Certification

FLMI

Perfect Attendance

Received Perfect Attendance Award

Accomplishments

Received Employee of the month twice and Employee of the Quarter once.

Timeline

Sales

AFNI
12.2021 - 01.2022

Medicare Products Sales

TTEC
08.2021 - 12.2021

Technical Support

Costco Concierge – Alorica
04.2021 - 08.2021

Sales Agent

Alorica
08.2020 - 04.2021

Benefits Advisor

C3 Customer Contact Channels
08.2018 - 04.2020

Receptionist

H&R Block
01.2018 - 04.2018

Customer Service

C3 Customer Contact Channels
06.2017 - 12.2017

Receptionist

H&R Block
01.2017 - 04.2017

Sales Agent

Optum
05.2015 - 12.2015

CSA – Administration Customer Service Associate

LOWES
08.2013 - 09.2014

Default Servicing Customer Relationship Manager

Bank of America
08.2010 - 08.2013

Head Cashier

LOWES
09.2008 - 08.2010

Senior Claims Examiner

AMERICAN FINANCIAL GROUP, SENIOR DIVISION
01.1985 - 01.2008

Life Insurance Correspondent

AMERICAN FINANCIAL GROUP, SENIOR DIVISION
01.1985 - 01.2008

High School Diploma -

Kenmore West High School

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