Jalec Smith
Mi Amigo Ricardo
Casa Grande
1
Language
1
Certification
11
years of professional experience
Dedicated professional with extensive experience in logistics and supply chain management. Proven ability to streamline processes and enhance production monitoring while fostering teamwork and conflict resolution. Committed to achieving operational excellence and maintaining high safety standards.
Reliable [Restaurant Server] with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Work History
Team Lead
5 Years 10 Months- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Implemented training programs to elevate skill levels and performance of staff.
- Streamlined logistics processes, enhancing efficiency in supply chain management.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Analyzed operational data to identify trends and drive strategic decision-making.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Operated material handling equipment to ensure timely parcel processing.
- Sorted and organized parcels for efficient distribution across multiple delivery routes.
- Conducted regular inventory checks, ensuring accuracy in parcel counts and reducing discrepancies.
- Operated forklifts and pallet jacks for efficient case picking and loading.
- Ensured accuracy in order fulfillment by verifying product codes and quantities.
- Trained new hires on safety protocols and operational procedures for case picking.
- Oversaw inventory control processes, ensuring accuracy and consistency across all stock levels.
- Implemented advanced inventory management systems to optimize stock replenishment procedures.
Restaurant Waiter
11 Years 3 Months- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables simultaneously, prioritizing tasks to enhance workflow efficiency.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new waitstaff on restaurant protocols and service standards.
- Assisted in inventory management and restocking of supplies to support restaurant operations.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
High School Diploma
Skills
Quality control
Production monitoring
Workplace safety
Coaching and mentoring
Quality assurance
Customer satisfaction
Inventory management
Guest service
Customer loyalty
Inventory management
Team collaboration
Conflict resolution
Accomplishments
- Use Microsoft Excel to track the daily work load as well as use SAP reports to track production of employees.
- Assisted the Inventory team in a special operation to fulfill Abbott's WIC contract when a plant shut down in 2022.
- Supervise a team of 10-15 employees at a time, ensuring that production is getting done in the time frame necessary as well as keeping the quality in great standard.
- Multiple Employee of the Month recognition's for attendance, punctuality, attitude, and work ethic.
- Certified and comfortable operating multiple machines (forklift, pallet jack, reach truck, order picker pacer)
- Trained in all areas of the warehouse operation to be flexible and applicable when necessary.
Certification
- Licensed
- Electric pallet jack
- Reach truck
- Pacer
- Order Filler
- Sit down forklift
Languages
English
Native or Bilingual
Timeline
Team Lead
Kuehne + Nagel
10.2020 - CurrentRead More
Restaurant Waiter
Mi Amigo Ricardo
05.2015 - CurrentRead More
Vista Grande High School
High School Diploma
Read More