Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Maria Alderete

Laveen

Summary

Dynamic Sales Analyst with a proven track record at NRG, adept at enhancing customer satisfaction and reducing churn rates through proactive relationship building and data analysis. Skilled in bilingual communication and Microsoft Excel, I excel in driving sales growth and fostering collaborative team environments. Committed to delivering exceptional service and innovative solutions.

Overview

15
15
years of professional experience

Work History

Sales Analyst

NRG
04.2013 - 06.2024
  • Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
  • Built relationships with customers and community to promote long term business growth.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to the design of innovative incentive programs that boosted sales team motivation levels significantly.
  • Reduced customer churn rates by closely monitoring satisfaction levels and addressing concerns proactively.
  • Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.

Sales Representative

NCO Financial Systems
06.2011 - 03.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Team Leader

Panda Express
06.2009 - 05.2011
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

CARL HAYDEN HS
Phoenix
05-2011

Skills

  • Bilingual communication
  • Customer service
  • Microsoft Excel
  • Data entry
  • Sales experience
  • Data analysis
  • Problem-solving abilities
  • Multitasking
  • Relationship building
  • Customer support
  • Call center experience
  • Multitasking and organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Analyst

NRG
04.2013 - 06.2024

Sales Representative

NCO Financial Systems
06.2011 - 03.2013

Team Leader

Panda Express
06.2009 - 05.2011

High School Diploma -

CARL HAYDEN HS

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Maria Alderete