Maria Andrade
TUCSON
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
06.2006 - Current
- Led daily operations to ensure prompt service and adherence to quality standards.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Fostered a positive work environment through effective team communication and conflict resolution strategies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Money handling abilities.
Education
GED -
Pima Community College
Tucson, AZSkills
- Effective team leadership
- Inventory management
- Client interaction
- POS system management
- Employee scheduling
- Proficient in complaint resolution
- Talent acquisition
- Extensive customer service experience
- Food safety practices
- Coaching expertise
- Analytical reasoning
- Cash management
- Proficient in Microsoft,Word, Excel
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training.
- Supervised team of 25 staff members.
- Develop a stronger team.
Certification
Servsafe
Food Handling
Liquor certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Manager
Red Lobster
06.2006 - Current
GED -
Pima Community College