Maria Borquez
Tucson
Summary
Proven caregiver and telemarketer, adept in emotional support and critical thinking, enhanced patient recovery rates significantly at Family Loving Kare. Excelled in healthcare coordination and patient monitoring, fostering teamwork and compassionate caregiving. Achieved consistent customer satisfaction, surpassing sales targets at TCIM Services by leveraging exceptional communication skills and fast learning abilities. Compassionate Caregiver assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.
Overview
20
20
years of professional experience
Work History
Respite Care Provider
Family Loving Kare on Haskell
10.2015 - Current
- Managed and operated mechanical ventilators to deliver airway management.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Collaborated closely with interdisciplinary teams to develop comprehensive care plans addressing patient needs and goals.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Maintained accurate patient records to track patients' medical history and treatment plans.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Coordinated with case managers, social workers, and other healthcare professionals to address psychosocial factors impacting respiratory health.
- Enhanced patient recovery rates by developing personalized respiratory therapy plans based on individual assessments.
- Developed protocols for emergency respiratory situations, significantly improving response times and patient outcomes.
- Facilitated smoother transitions from hospital to home care for patients, coordinating with external healthcare providers.
- Informed patients, family members and other healthcare personnel how to properly use respiratory care equipment.
- Educated patient and family on patient's illness and available remedies.
Elderly Caregiver
Family Loving Kare
11.2012 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Monitored vital signs and reported changes to healthcare professionals, ensuring prompt medical attention.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Documented care provided and progress made, ensuring accurate health records.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Monitored clients' overall health and well-being and noted significant changes.
Telemarketer
TCIM Services
01.2005 - 01.2011
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Enhanced team knowledge with regular training sessions on product updates and communication skills.
- Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Provided information about available products and services, membership details, and purchase advantages.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
High School Diploma -
ACE CHATER HIGH SCHOOL
Tucson, AZ05.2003
Skills
- Emotional Support
- Hygiene maintenance
- Healthcare coordination
- Patient Monitoring
- Family collaboration
- Physical therapy assistance
- Compassionate Caregiving
- Teamwork and Cooperation
- Safety Precautions
- CPR training
- Fast Learner
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Respite Care Provider
Family Loving Kare on Haskell
10.2015 - Current
Elderly Caregiver
Family Loving Kare
11.2012 - Current
Telemarketer
TCIM Services
01.2005 - 01.2011
High School Diploma -
ACE CHATER HIGH SCHOOL
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