Maria Castillo
Phoenix
Summary
A dedicated professional with a strong commitment to continuous development and a drive for new opportunities. Early workforce exposure after high school cultivated a solid work ethic, punctuality, and the ability to thrive in high-pressure environments. Valuable lessons learned through teamwork have enhanced communication skills and adaptability, ensuring effective collaboration with colleagues. With a blend of practical experience and a proactive mindset, readiness to contribute meaningfully to any organization is evident, along with full authorization to work in the U.S. and a willingness to relocate.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
The Insomnia And Sleep Institute Of Arizona
04.2025 - Current
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Surgery Coordinator
Advanced Orthopedics of Arcadia
06.2024 - 01.2025
- I worked as a surgery coordinator for two surgeons specializing in orthopedic surgery.
- Duties for patient communication
- Coordinate with provider's schedule and offer soonest available surgical dates
- Answer all questions related to surgery/post-surgery recovery expectations
- Confirm pre-op clearance is completed prior to surgical date, and patient is cleared.
- Call patients day before surgery to confirm check in time, surgery start time and facility
- Hospital scheduling
- Complete and send all necessary scheduling forms to the facility
- Obtain and communicate equipment needs for all procedures
- Confirm surgery start times with the facility
- Accounting
- Prepare surgical cost quotes and communicate them to patients
- Collect pre-pays, and copays before scheduled surgery
- Communicate out of network rates with patients and answer all associated questions
- Authorization
- Request authorization for procedure including all planned CPT codes
Front Desk Receptionist/Call Center
Gila Internal Medicine & Geriatrics
03.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected necessary payments, processed transactions and updated relevant records.
- Verified Insurances before appointments to make sure insurance were still active.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Ohana kids and family Kare
02.2022 - 03.2023
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized, removing trash, and cleaning seats
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate
Victoria's Secret
08.2021 - 12.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card transactions to complete customer purchases.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications product promotions.
Medical Call Center Representative
Kidz Connection
05.2020 - 01.2021
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High school diploma -
Sierra Linda High School
Phoenix, AZ05-2020
Nursing
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Medical office administration
- HIPAA compliance
- Petty cash management
- Proficient in various EMR systems
- Patient callbacks
- Front desk operations
- Documentation
- Pre-hospital care
- Medical charting
- Payment collection
- Insurance verifications
- Co-payment collection
- Telephone etiquette
- Appointment management
- HIPAA guidelines
Languages
Spanish - Fluent
English
Timeline
Medical Receptionist
The Insomnia And Sleep Institute Of Arizona
04.2025 - Current
Surgery Coordinator
Advanced Orthopedics of Arcadia
06.2024 - 01.2025
Front Desk Receptionist/Call Center
Gila Internal Medicine & Geriatrics
03.2023 - 05.2024
Front Desk Receptionist
Ohana kids and family Kare
02.2022 - 03.2023
Sales Associate
Victoria's Secret
08.2021 - 12.2021
Medical Call Center Representative
Kidz Connection
05.2020 - 01.2021
High school diploma -
Sierra Linda High School
Nursing
Maricopa Community Colleges, Paradise Valley Community College
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