Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Maria Cirignano

Yuma

Summary

Real estate professional with expertise in market analysis and negotiation, delivering exceptional customer service and driving sales success. Proven ability to enhance client relationships and achieve high satisfaction levels through strong analytical skills and problem-solving capabilities. Experienced in dispatch coordination, improving response times through new protocols while managing multiple calls effectively. Goal-oriented Assistant Sales Manager with a track record of leading teams to increase customer engagement and sales productivity.

Overview

19
19
years of professional experience

Work History

Real Estate Agent

The Realty Agency
Yuma
07.2025 - Current
  • Guided clients through property buying and selling processes.
  • Conducted market analysis to establish property values.
  • Negotiated contracts and terms with buyers and sellers.
  • Maintained relationships with clients for repeat business opportunities.
  • Provided expert advice on local real estate trends and developments.
  • Responded promptly to client inquiries via phone or email.
  • Coordinated appointments to show homes to prospective buyers.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.

Emergency Roadside Dispatcher

AAA Northern California, Nevada & Utah
10.2020 - Current
  • Multitask using technology systems to coordinate rescue for AAA members in need of roadside assistance.
  • Handle over 1500 outgoing and incoming calls per month.
  • Dispatch over approximately 200 trucks daily.
  • Enhance customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
  • Manage high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
  • Maintain a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
  • Handle escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
  • Develop strong rapport with local law enforcement agencies to assist in coordinating efforts during accidents or hazardous situations on the roadways.
  • Facilitate prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.

Assistant Sales Manager

Famous Footwear
11.2016 - 09.2020
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Taught new associates sales tactics and performance improvement techniques.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Established action plans for team members and helped each person attain objectives.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.

Caregiver

In Home Supportive Services
06.2014 - 10.2016
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong and trusting rapport with clients and loved ones.
  • Recorded client status progress and challenges in logbooks and reports.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Certified Nursing Assistant

Comfort Care Home Health LLC
02.2006 - 10.2014
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Call Center Sales Representative

Pacific Homeworks
03.2008 - 04.2013
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.

Education

Bachelor of Science -

Arizona State University
Tempe, AZ
06.2028

Real Estate License - Real Estate

Arizona School of Real Estate
Scottsdale, AZ
04-2021

Some College (No Degree) -

Southwestern College
Chula Vista, CA
03.2011

Skills

  • Dispatch software proficiency
  • Typing speed of 45 wpm
  • Stress management
  • Customer relationship management
  • Interpersonal communication
  • Mentoring and coaching
  • Problem-solving skills
  • Creative thinking
  • Active listening
  • Decision-making skills
  • Analytical thinking
  • Team scheduling
  • Negotiation skills
  • Real estate expertise
  • Market analysis
  • Time management strategies
  • Lead follow-up techniques
  • Property sales knowledge
  • Negotiation expertise

Languages

5

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Real Estate Agent

The Realty Agency
07.2025 - Current

Emergency Roadside Dispatcher

AAA Northern California, Nevada & Utah
10.2020 - Current

Assistant Sales Manager

Famous Footwear
11.2016 - 09.2020

Caregiver

In Home Supportive Services
06.2014 - 10.2016

Call Center Sales Representative

Pacific Homeworks
03.2008 - 04.2013

Certified Nursing Assistant

Comfort Care Home Health LLC
02.2006 - 10.2014

Bachelor of Science -

Arizona State University

Real Estate License - Real Estate

Arizona School of Real Estate

Some College (No Degree) -

Southwestern College

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Maria Cirignano