Maria Cosay
San Carlos
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Travel Specialist
San Carlos Apache Tribe Department of Finance & Re
San Carlos
02.2023 - 07.2026
- Researched destinations to provide accurate travel information and recommendations.
- Coordinated bookings for flights, hotels, and transportation services efficiently.
- Managed client communications through phone, email, and online platforms effectively.
- Developed strong relationships with vendors to ensure quality service delivery.
- Created promotional materials to highlight travel packages and special deals.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Ensured compliance with company policies and procedures when dealing with customers.
- Monitored flight schedules to identify changes or delays that may affect customer plans.
- Provided detailed information regarding destinations, transportation options, costs and visa requirements.
- Maintained accurate records of bookings made by customers using computer software systems.
- Maintained up-to-date knowledge of airline rules and regulations governing international travel.
- Developed relationships with hotels and airlines to ensure best pricing for customers.
- Collaborated with other departments within the organization such as marketing and sales teams.
- Researched airfare rates to find the most cost-effective flights for customers.
- Organized travel itineraries and coordinated all related arrangements, including transportation, accommodations, car rentals, and sightseeing activities.
- Researched hotels and airfare options to best meet client needs and expectations.
- Conducted destination research to offer clients insightful travel advice and recommendations.
- Tracked client travel preferences and history to provide tailored travel advice.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for a diverse client base.
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
- Arranged transportation for clients to ensure timely arrivals. and hotel reservations using computer or telephone.
Purchasing Clerk
San Carlos Department of Finance & Revenue
San Carlos
02.2021 - 02.2023
- Processed purchase orders for supplies and services efficiently.
- Maintained accurate inventory records for financial department needs.
- Coordinated with vendors to ensure timely delivery of goods.
- Assisted in evaluating supplier performance and compliance standards.
- Adhered to company policies and procedures when handling confidential information or data entry tasks related to purchases.
- Maintained and updated vendor databases with accurate information.
- Analyzed purchase requisitions and determined the best purchasing option.
- Responded promptly to customer inquiries regarding order status updates or any other related issues.
- Processed payments for received goods to maintain vendor relationships. for goods received according to payment terms agreed upon by both parties.
- Collaborated closely with internal departments in order to understand their needs and provide timely solutions.
- Obtained multiple price quotes from suppliers to identify most reasonable costs for goods.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Fort Thomas High School
Fort Thomas, AZ05-2007
Skills
- Client relationship management
- Purchase order processing
- Transaction management
- Customer service
- Effective communication
- Collaborative teamwork
- Time management
Timeline
Travel Specialist
San Carlos Apache Tribe Department of Finance & Re
02.2023 - 07.2026
Purchasing Clerk
San Carlos Department of Finance & Revenue
02.2021 - 02.2023
High School Diploma -
Fort Thomas High School