Maria F Barnett
Tucson,AZ
Summary
Experienced with customer service and problem resolution. Utilizes skills to understand and address customer needs effectively. Knowledge of communication techniques and conflict management
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Spanish Interpreter
Cyracom
Tucson, A
05.2024 - 10.2024
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Customer Service Representative
CITI
Tucson, AZ
09.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retention Specialist
GEICO
Tucson, AZ
03.2018 - 10.2021
- To educate customers on what was included in their policy
- Help prevent customers from canceling by looking for discounts and showing them Geico was the better choice
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
Employment Specialist
DES
Tucso, AZ
05.2015 - 03.2018
- Assessed individuals to identify skills, strengths and interests for job placement.
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Conducted employer and community organization outreach to promote employment services.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Matched clients to open positions based on skills and work requirements.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Recognized client employment barriers and devised strategies to resolve.
Spanish Marketing Associate
Lincoln Heritage Life Insurance
Phoenix, AZ
01.2012 - 05.2015
- Responded to customer calls swiftly to resolve issues and answer questions.
- Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Consistently met or exceeded performance goals related to customer service metrics.
Education
High School Diploma -
Nogales High School
Nogales, AZ 01.1999 - 05.2003
HR Certification - Human Resources Training
Pima Community College
Tucson, AZ 03.2021 - 06.2021
Skills
Bi-Lingual
- Fluent in Spanish
Confidentiality practices
Verbal communication
Memory retention
Note-taking techniques
Legal terminology
Organization skills
Attention to detail
Excellent at multitasking
Office administration
Data entry
Computer skills
- Excel
- Powerpoint
- Word
Middle Initial
F
Timeline
Spanish Interpreter
Cyracom
05.2024 - 10.2024
Customer Service Representative
CITI
09.2022 - 11.2023
HR Certification - Human Resources Training
Pima Community College
03.2021 - 06.2021
Retention Specialist
GEICO
03.2018 - 10.2021
Employment Specialist
DES
05.2015 - 03.2018
Spanish Marketing Associate
Lincoln Heritage Life Insurance
01.2012 - 05.2015
High School Diploma -
Nogales High School
01.1999 - 05.2003
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