Maria Gauna
Yuma,Az
Summary
Dynamic and results-driven professional with extensive experience at Denny's Restaurant, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in money handling and decision-making, consistently delivering exceptional dining experiences and fostering customer loyalty.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dennys Restaurant
03.2024 - 02.2025
- Assisted in daily operations to ensure efficient restaurant service and customer satisfaction.
- Supported staff training initiatives to enhance team performance and service delivery.
- Managed inventory levels, ensuring optimal stock availability for kitchen and dining needs.
- Implemented health and safety protocols to maintain compliance with local regulations.
- Collaborated with management on scheduling to optimize labor costs and operational efficiency.
- Monitored cash handling processes to ensure accuracy and accountability during shifts.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed employee schedules, balancing labor costs with peak service demands.
- Analyzed sales data to inform strategic decisions and improve menu offerings.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Server
Dennys Restaurant
07.2021 - 08.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Facilitated efficient order processing using POS systems, enhancing accuracy and speed of service.
- Trained new staff on restaurant policies, menu items, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Resolved customer complaints promptly, maintaining positive dining experiences and encouraging repeat visits.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow and reduce wait times.
- Maintained cleanliness and organization of dining area to comply with health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Several restaurant with social relevancy and intentionality.
Kitchen Supervisor
TKC Holdings
03.2021 - 08.2021
- Supervised kitchen staff, ensuring compliance with food safety regulations and operational standards.
- Managed inventory control, optimizing stock levels and reducing waste through effective ordering practices.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Supervised food presentation and plating to enhance visual appeal.
Server
El Charro Cafe
07.2020 - 12.2020
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently while ensuring timely food and beverage service.
- Collaborated with kitchen staff to coordinate orders and maintain quality standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Las Herraduras Mexican Food
11.2018 - 04.2020
Education
GED -
Awc Career Center
Yuma, AZSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Operations management
- Sales strategies
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Dennys Restaurant
03.2024 - 02.2025
Server
Dennys Restaurant
07.2021 - 08.2023
Kitchen Supervisor
TKC Holdings
03.2021 - 08.2021
Server
El Charro Cafe
07.2020 - 12.2020
Server
Las Herraduras Mexican Food
11.2018 - 04.2020
GED -
Awc Career Center
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