Maria G Lopez Pichardo
Glendale
Summary
Dedicated and results-driven professional with a proven track record of success. Possessing strong communication and problem solving skills, with great customer service. I am eager to leverage my skills and experience to contribute positively to this new opportunity in Reclamation Team. Loving and genuine always wanting to go above and beyond. Fast learner with the ability to quickly adapt and excel in fast-paced environments. I am a team player and always willing to help those around me and take on new challenges.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Estate Servicing Operations
Bank of America
Phoenix
02.2025 - Current
- Handled sensitive client interactions with professionalism, empathy, and confidentiality
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed legal documents such as wills, death certificates, and probate paperwork for completeness and compliance
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Desk Receptionist
Peoria Unified School District
Peoria
06.2024 - 01.2025
- Greeted students, parents, and visitors warmly at the school entrance.
- Managed multi-line phone system to direct calls to appropriate staff.
- Assisted with daily student attendance tracking and reporting duties.
- Coordinated communication between teachers, parents, and administration effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Mortgage Loan Specialist
JP Morgan Chase
Tempe
05.2024 - 09.2024
- Provide ongoing support and answer customers inquiries
- Educate customers on mortgage processes and services to help them make educated decisions that will help them with mortgage
- Deescalate upset customers and provide assistance and resolution to ongoing issues
Hyperberic Chaber Technician
RX-O2 Hyperberic Oxygen
Glendale
10.2023 - 05.2024
- Operated and maintained Hyperberic oxygen therapy equipment in accordance with established protocols and safety standards
- Assisted patients in the preparation and administration of Hyperberic oxygen treatments ensuring compliance with treatment plan prescribed by health care provider
- Educated patients on the benefits, risks, and procedures associated with hyperbaric oxygen therapy, addressing any questions or concerns to promote understanding and adherence to treatment protocols.
- Monitored patients during hyperbaric oxygen therapy sessions, observing for signs of adverse reactions or discomfort and taking appropriate action to ensure patient safety and comfort.
- Documented treatment sessions, patient responses, and any adverse events or complications in medical records, maintaining accurate and up-to-date documentation for regulatory compliance and continuity of care.
- Continued professional development through participation in relevant training programs, conferences, and continuing education opportunities to enhance knowledge and skills in hyperbaric medicine and patient care.
Mortgage Department
Bank Of America
Tempe
06.2016 - 10.2023
- Provided exceptional customer service to mortgage clients by addressing inquiries, concerns and any requests via phone, and email
- Resolve customer issues and complains in a timely and professional manner, ensuring high level of satisfaction and retention
- Educated clients on mortgage products, eligibility criteria, and payment options to help them make an informed decision
- Participated in training sessions and workshops to stay updated on mortgage industry regulations, products, and best practices to enhance knowledge and skills
Education
High School Diploma -
Washington High School
Skills
- Document review
- Regulatory compliance
- Time management
- Self motivation
- Multitasking Abilities
- Attention to detail
- Adaptability in high-volume environments
Certification
CPR Certified
Languages
- English, Proficient
- Spanish, Proficient
Timeline
Estate Servicing Operations
Bank of America
02.2025 - Current
Front Desk Receptionist
Peoria Unified School District
06.2024 - 01.2025
Mortgage Loan Specialist
JP Morgan Chase
05.2024 - 09.2024
Hyperberic Chaber Technician
RX-O2 Hyperberic Oxygen
10.2023 - 05.2024
Mortgage Department
Bank Of America
06.2016 - 10.2023
High School Diploma -
Washington High School