Maria Hernandez
Litchfield Park
Summary
Results-driven bilingual account manager recognized for exceptional problem-solving and negotiation capabilities. Focused on leveraging client relationship management skills to improve customer satisfaction and achieve business objectives. Demonstrated success in fostering strong client partnerships and delivering measurable outcomes.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Account Manager
Midland Credit Management
Phoenix
04.2012 - Current
- Managed debt collections and strengthened client relationships to enhance payment recovery.
- Negotiated account settlements to secure payments and maintain positive client interactions.
- Analyzed client accounts to establish targeted collection strategies.
- Maintained compliance with state and federal debt collection regulations.
- Documented all interactions in the database system for accurate record-keeping.
- Explained consequences of non-payment to clients professionally and clearly.
- Assessed customer financial situations to identify hardship cases for tailored support.
- Provided support to clients in understanding payment plans and options.
Manager for medical durable equipments
LOCATEL
Hallandale
12.2006 - 12.2007
- Streamlined team operations, improving workflow and productivity for enhanced service delivery.
- Developed strategies that increased customer service ratings and satisfaction levels.
- Monitored staff performance while addressing issues promptly.
- Enforced customer service standards, resolving issues promptly to maintain service quality.
- Conducted regular team meetings to review goals, progress, and challenges.
- Facilitated interdepartmental communication to foster collaboration and alignment.
- Executed thorough opening, closing, and shift change procedures to maintain daily operational standards.
- Managed inventory levels to meet demand effectively, minimizing waste.
Education
J.D. - Law
University of Zulia
Venezuela01-1998
Skills
- Debt recovery strategies
- Account settlement strategies
- Client relations
- Customer service
- Team leadership
- Collaboration and teamwork
- Effective communication
- Problem solving
- Multilingual communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Manager
Midland Credit Management
04.2012 - Current
Manager for medical durable equipments
LOCATEL
12.2006 - 12.2007
J.D. - Law
University of Zulia