Maria Kezy
Surprise
Summary
Dynamic customer service professional with experience at Marshalls, excelling in problem-solving and effective communication. Proven ability to enhance customer satisfaction through attentive service and organizational skills. Recognized for fostering teamwork and maintaining a positive environment, consistently exceeding service goals and ensuring a welcoming atmosphere for all customers.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Team Member
Panda Express
08.2024 - Current
- Collaborated with team members to maintain a clean and organized work environment.
- Prepared menu items according to company recipes, ensuring consistency and quality.
- Supported training of new team members on operational procedures and customer service techniques.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained productive, efficient approach to all tasks.
Customer Service Cashier
Marshalls
12.2022 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions with attention to detail and accuracy.
- Resolved customer complaints promptly, fostering positive relationships and satisfaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
Education
High School Diploma -
AAEC Online
Surprise, AZ05-2024
Skills
- Friendly and outgoing
- Team building
- Flexible schedule
- Organization and time management
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Critical thinking
- Excellent communication
- Reliability
- Multitasking
- Customer service
- Pleasant speaking voice
- Teamwork
Hobbies
- Providing excellent customer service and helping others
- Staying organized and managing schedules or planners
- Learning about health, wellness, and dental care
- Volunteering or participating in community activities
- Reading and personal development
- Practicing computer and office software skills
- Maintaining a clean, organized workspace
- Team-based activities and collaboration
- Organization and planning
- Customer service and communication
- Health and wellness interests
- Community involvement
- Continuous learning
Timeline
Team Member
Panda Express
08.2024 - Current
Customer Service Cashier
Marshalls
12.2022 - 02.2023
High School Diploma -
AAEC Online