Maria Kintner
Tucson,AZ
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
23
23
years of professional experience
Work History
Senior Benefit Consultant
Benefits4U, LLC
11.2019 - Current
- Improved employee satisfaction by implementing streamlined benefits enrollment processes and providing personalized guidance.
- Reduced benefits costs for the company by negotiating with insurance providers and optimizing plan offerings.
- Enhanced overall benefit package attractiveness by conducting market research and benchmarking against industry standards.
- Increased participation in voluntary benefits programs through targeted communication campaigns and educational workshops.
- Developed comprehensive employee benefits training materials to ensure HR team members were well-versed in all aspects of the company''s offerings.
- Collaborated with HR teams to develop strategic benefits plans that aligned with organizational goals and objectives, resulting in improved employee retention rates.
- Streamlined annual open enrollment period by creating user-friendly online platforms for employees to select their preferred benefit options.
- Implemented wellness initiatives that promoted a healthy work environment while reducing healthcare costs for the organization.
- Coordinated seamless onboarding experiences for new hires, including thorough explanations of available benefits packages and assistance with enrollment procedures.
- Maintained accurate records of employee eligibility, enrollments, terminations, and changes within benefit systems to ensure proper administration of all plans.
- Educated staff on the value of various benefit offerings through engaging presentations and informative materials, leading to increased appreciation and utilization of available programs.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for employees.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
Senior Benefits Manager
ExpertQuote
02.2014 - 11.2023
- Enhanced employee satisfaction by implementing comprehensive benefits programs and policies.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Negotiated favorable contracts with benefit providers, resulting in significant cost savings for the company.
- Developed and conducted training sessions to educate employees on their benefits options and enrollment procedures.
- Managed annual open enrollment process, ensuring timely communication of changes and smooth transitions for employees.
- Evaluated existing benefit offerings against market benchmarks, identifying areas for improvement or potential cost savings.
- Developed and maintained strong relationships with external benefit vendors and consultants to ensure timely resolution of issues.
- Educated new hires about different benefit plans.
- Oversaw open enrollment processes during 4th quarter.
Account Executive
Integra Insurance Services
05.2011 - 02.2014
- Resolved issues promptly to drive satisfaction and enhance customer service
- Day to day administration of group accounts
- Enrollments/termination, plan changes, benefit modifications
- HSA implementations and education specialist, negotiations expert, trouble shooting, claims resolutions
- Sold an processed Individual enrollments, medicare supplements
- Conducted enrollment meetings
- Created Employee Communication pieces
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- 5500 filings, BOR processing, etc
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Account Manager
Parelius Insurance Services
01.2006 - 05.2011
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Account Manager
Liberty Benefit Insurance Services
12.2003 - 12.2004
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Benefit account audits
- Going out to market for benefit quotes, preparing the analysis and findings.
- Enrollment meetings, renewal meetings.
- Create employee communication pieces.
- COBRA administration.
- 5500 filings.
Account Manager
Primary Benefits
01.2001 - 12.2003
- Developed, maintained and utilized diverse client base.
- Day to day benefit administration
- Answer benefits questions
- Resolve claims issues
- Create Employee communication pieces.
- Quote market for the best plans available to suit clients needs. Spread findings and review analysis with clients.
- Enrollment Meetings.
- Renewal Meetings
- COBRA administration
- Onboarding and offboarding new hires
- Consulted with businesses to supply accurate product and service information.
- Negotiated renewals with successful outcomes
Skills
- HRIS proficiency
- Financial acumen
- Conflict resolution
- Project management
- Leadership abilities
- Organizational skills
- Continuous learning
- Interpersonal skills
- Analytical thinking
- Attention to detail
- Employee relations
- Benefits administration
- Client relationship management
- Verbal and Written Communication
- Benefits Explanation
- New Employee Enrollment
- Team collaboration
- Healthcare industry knowledge
- Adaptability
- Active listening
Languages
Spanish
Limited Working
Timeline
Senior Benefit Consultant
Benefits4U, LLC
11.2019 - Current
Senior Benefits Manager
ExpertQuote
02.2014 - 11.2023
Account Executive
Integra Insurance Services
05.2011 - 02.2014
Account Manager
Parelius Insurance Services
01.2006 - 05.2011
Account Manager
Liberty Benefit Insurance Services
12.2003 - 12.2004
Account Manager
Primary Benefits
01.2001 - 12.2003
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