Maria Larios
Arizona City
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Dynata
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Manufacturing Associate
Price Industries
01.2023 - 10.2023
- Optimized workflow efficiency within the department by consistently organizing workstations according to task requirements.
- Improved store operations with effective communication between produce department staff and store management.
Product Photographer
thredUP
03.2020 - 10.2022
- Handled lighting, composition and photo styling.
- Produced multiple views of each product.
- Enhanced product appeal by executing high-quality photography and editing techniques.
Stocker
Walmart
05.2018 - 07.2019
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Preschool Aide
SPARTAN SPARKIES
01.2014 - 01.2016
- Enhanced learning experiences by incorporating interactive activities and creative teaching methods in the classroom.
- Administered informal assessments at appropriate intervals throughout the year so that adjustments could be made to support individual student learning needs.
- Provided a nurturing and supportive environment, encouraging students to take risks and learn from their mistakes.
Education
DIPLOMA -
VISTA GRANDE HIGH SCHOOL
Skills
- Call center customer service
- Inbound phone calls
- Resolving issues
- Call center operations
- Bilingual- Spanish 10 years
- Customer service
- Critical thinking
- Data entry
- Attention to detail
- Flexible and adaptable
- Time management
- Multitasking
- Computer skills
- MS word, excel, and outlook
Certification
- Typing Certification
Languages
Spanish
Native or Bilingual
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
Dynata
01.2024 - Current
Manufacturing Associate
Price Industries
01.2023 - 10.2023
Product Photographer
thredUP
03.2020 - 10.2022
Stocker
Walmart
05.2018 - 07.2019
Preschool Aide
SPARTAN SPARKIES
01.2014 - 01.2016
DIPLOMA -
VISTA GRANDE HIGH SCHOOL
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