Maria Lopez
Phoenix
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
14
14
years of professional experience
Work History
Receptionist
Arizona Blinds
Phoenix
09.2022 - 11.2024
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated pick-up and delivery of express mail services.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Compiled data from various sources into organized reports for management review.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Warehouse Worker
PMA Fulfillment
Tempe
02.2012 - 09.2022
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Investigated any reported problems regarding shipping errors or damages.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Followed established guidelines for picking orders accurately.
- Used pallet jacks to move items to and from warehouse locations.
- Transported goods to designated areas within the warehouse facility.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assembled orders according to customer requests.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Performed cycle counts to maintain accurate inventory records.
Customer Service Representative
Pizza Hut
Phoenix
09.2010 - 01.2012
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Primavera Online High School
Chandler, AZ05-2010
Skills
- Multi-line telephone
- Customer service
- Appointment scheduling
- Data entry
- Conflict resolution
- Communication skills
- Time management
- Organization skills
- Multitasking and prioritization
- Scheduling appointments
- Verbal and written communication
- Bilingual
- Inventory management
- Customer relationship management
- Self-Directed
- Computer skills
- Team management
- Multitasking
- Customer relations
Timeline
Receptionist
Arizona Blinds
09.2022 - 11.2024
Warehouse Worker
PMA Fulfillment
02.2012 - 09.2022
Customer Service Representative
Pizza Hut
09.2010 - 01.2012
High School Diploma -
Primavera Online High School
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