Maria Molina-Amaro
Tucson
Summary
Accomplished Water Communications Operator at City of Tucson, adept in managing high-volume calls and emergency dispatch with precision. Trained employees, enhancing teamwork and efficiency. Fluent in Spanish, bolstering customer support and inclusivity. Expertise in data entry and multitasking, significantly improving response times and service quality.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Water Communications Operator
City of Tucson
Tucson
12.2006 - Current
- Manage large volume of phone calls from customers while ensuring accuracy in data entry.
- Ensure a prompt and organized response to customer's inquiries and emergencies.
- Train new employees on dispatch work duties to properly handle daily tasks.
- Distribute emergency work assignments to field crews as they arrive.
- Manage creation process for emergency and routine blue stake requests.
- Engage with vendors to ensure the provision of rental equipment for field staff.
- Coordinate fire protection system shutdowns for field crews.
- Manage distribution of standard and urgent permits.
- Oversaw office operations during office supervisor's absence.
- Earned certification in a second language.
911 Operator
City Of Tucson
Tucson
07.2001 - 12.2006
- Dispatched calls to police, fire or medical response personnel depending on individual call situations.
- Responded to service desk inquiries from the public, documenting incidents citywide.
- Served as interpreter for Spanish-speaking callers.
- Conducted training for new 911 employees.
Sales and Call Center Representative
Tucson Old Pueblo Credit Union
Tucson
09.1995 - 07.2001
- Develop and maintain accounts for new and existing members.
- Promote products and services, and recommend new products
- Addressed members questions and communicated latest products.
- Work closely with vault and teller staff.
- Managed and tallied incoming cash from external financial institution.
- Reconciled cash balances for Automatic Teller Machines daily.
- Directed members to appropriate department from front desk.
Express Teller and Concierge
Bank One Of Arizona
Tucson
09.1993 - 09.1995
- Processed cash transactions for customers.
- Marketed financial institution products successfully.
- Executed secure and efficient vault operations.
- Balanced ATM and vault transactions.
- Supported development of training for new employees.
- Served as bilingual interpreter facilitating customer communication.
Education
High School Diploma -
Sunnyside High School
1725 E Bilby Rd05-1984
Business Administration
Pima Community College
2202 W Anklam RdSkills
- Empathy and patience
- Self motivation
- Multitasking capacity
- Telephone etiquette
- Data entry
- Records maintenance
- Customer support
- Verbal and written communication
- Interpersonal skills
- adaptability and flexibility
- teamwork
Certification
- Human Resources Bilingual/Second Language Certification - Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Water Communications Operator
City of Tucson
12.2006 - Current
911 Operator
City Of Tucson
07.2001 - 12.2006
Sales and Call Center Representative
Tucson Old Pueblo Credit Union
09.1995 - 07.2001
Express Teller and Concierge
Bank One Of Arizona
09.1993 - 09.1995
High School Diploma -
Sunnyside High School
Business Administration
Pima Community College
Similar Profiles
Linda KileLinda Kile
Benefits Administrator at City of TucsonBenefits Administrator at City of Tucson
Lily O'ConnellLily O'Connell
Public Safety Communication Specialist II at City of TucsonPublic Safety Communication Specialist II at City of Tucson
David ManzoDavid Manzo
Plumber at City Of TucsonPlumber at City Of Tucson