Maria Ontiveros
Tempe
Summary
Bilingual professional with proven expertise in customer service and relationship building. Recognized for trustworthiness and commitment to client education in health insurance options.
Overview
19
19
years of professional experience
Work History
Bilingual Broker Support/Bilingual Member Care
Oscar Health
Tempe, Az
11.2021 - 03.2025
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates. Assisted Brokers in navigating their Oscar's Broker portals.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Educated clients on health insurance options, benefits, and enrollment processes effectively.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Supervisor Garden Department
Home Depot
Mesa, AZ
01.2020 - 10.2022
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored new associates, fostering a collaborative team environment.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Implemented effective scheduling practices, optimizing staff coverage during peak hours.
- Coordinated with department managers to align goals and improve overall store performance.
Tech 2 Associate
Verizon Wireless
Tempe, AZ
01.2006 - 03.2014
- Diagnosed and resolved technical issues in wireless communication equipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Licensed Realtor - Real Estate
Arizona Real Estate
Scottsdale, AZ12.2007
High School Diploma -
Mesa High
Mesa, AZ05.1991
Skills
- Portfolio management
- Documentation
- Trustworthiness
- Customer service
- Strategic planning
- Computer skills
- Relationship building
- Microsoft office
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bilingual Broker Support/Bilingual Member Care
Oscar Health
11.2021 - 03.2025
Supervisor Garden Department
Home Depot
01.2020 - 10.2022
Tech 2 Associate
Verizon Wireless
01.2006 - 03.2014
Licensed Realtor - Real Estate
Arizona Real Estate
High School Diploma -
Mesa High