Maria Rodriguez
Phoenix
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
CSR
Mountain Park Health Center
Phoenix
01.2023 - Current
- Processed cash transactions accurately and efficiently during busy shift hours.
- Processed customer payments by cash or credit card accurately and efficiently.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Updated patient and insurance data and input changes into company computer system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
Amazon
Amazon
Phoenix
03.2022 - 11.2022
- Ensured quality checks on products before packing to maintain standards.
- Followed safety protocols to minimize risks in the warehouse environment.
- Labeled containers with identifying information such as lot numbers or destinations.
Order Picker
Gap Inc
Phoenix
09.2021 - 02.2022
- Utilized handheld scanners for tracking and managing orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
High School Diploma -
Trevor G Browne High School
Phoenix, AZ05-2020
Skills
- Cash handling
- Payment processing
- Customer inquiry response
- Insurance knowledge
- Patient data update
- Effective communication
- Team collaboration
Languages
English
Full Professional
Spanish
Professional
Timeline
CSR
Mountain Park Health Center
01.2023 - Current
Amazon
Amazon
03.2022 - 11.2022
Order Picker
Gap Inc
09.2021 - 02.2022
High School Diploma -
Trevor G Browne High School