Maria Traslavina
Phoenix
Summary
Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than three years of sobriety and ready to help others reclaim lives through use of proper services. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Client-centered handling appointment scheduling . Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
State of Arizona Department of Economic Security
Phoenix
08.2018 - Current
- Determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance Needy Families
- Decision-making skills, I work independently and multi-task in a fast-paced call center environment, and provide quality interaction and communication with clients
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Monitored client accounts for any changes that could impact eligibility requirements.
Account Manager Collector III
Chase Bank
Phoenix
02.2010 - 07.2018
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Renewed existing accounts by cementing trusting relationships with customers.
Education
High School - General Studies
Chandler High School
Chandler01.1985
Associate Degree - Business
Mesa Community College
MesaSkills
- Communication
- Advocacy
- Case management
- Mental health
- Knowledgeable in Word
- Knowledgeable in Excel
- Data Input
- Telephone Etiquette
Certification
- Peer Support Specialist
- Solution-focused brief therapy (SFBT)
- Trauma-informed care (TIC) and motivational interviewing
Timeline
Eligibility Specialist
State of Arizona Department of Economic Security
08.2018 - Current
Account Manager Collector III
Chase Bank
02.2010 - 07.2018
High School - General Studies
Chandler High School
Associate Degree - Business
Mesa Community College