Maria Carolina Avila Orozco
Guadalupe
Summary
Versatile and dynamic professional with a proven track record in small business operations and customer service excellence, notably at Tortilleria Las Lomas. Demonstrates exceptional leadership and time management skills, alongside expertise in food preparation and administrative support. Achieved increased customer satisfaction through innovative process improvements and meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Cook/Cashier
El Jefe Tacos
03.2024 - 02.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Greeted customers entering store.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered calls to receive telephone orders.
Tortilleria Owner
Tortilleria Las Lomas
11.2020 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Executive Assistant
Novatec
07.2020 - 10.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Standardization of document to give a formal image to the sending of emails.
- Market research.
Education
Bachelor of Business Administration -
Universidad Estatal De Sonora
Hermosillo. Sonora.07-2021
Skills
- Customer service
- Leadership
- High adaptability capacity
- Time management
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Administrative support
- Schedule & calendar planning
- Small business operations
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cook/Cashier
El Jefe Tacos
03.2024 - 02.2025
Tortilleria Owner
Tortilleria Las Lomas
11.2020 - 12.2023
Executive Assistant
Novatec
07.2020 - 10.2021
Bachelor of Business Administration -
Universidad Estatal De Sonora
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