Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Celeste Luna Reyes

Phoenix

Summary

Dedicated worker great at providing excellent customer service with more than 3 years of experience, enhanced customer loyalty through professional conflict resolution and efficient transaction management. Demonstrated reliability and strong work ethic, adept at maintaining high accuracy levels in high-pressure situations. Proven track record of improving customer satisfaction and operational efficiency. Experienced Care Provider offering 2 years of expertise providing in-home care, using empathy to anticipate and proactively address client needs. Friendly and engaging with strong attention to detail.

Overview

5
5
years of professional experience

Work History

Cashier

Barros Pizza
04.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.

Care Provider

Family Care Connections
01.2021 - 12.2022


  • Promoted social, emotional, and physical health through diverse activities.
  • Completed regular check-ins and progress report for each client.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Cashier

Famous Subs & More
10.2020 - 12.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Education

Associate of Science - Health Sciences

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2026

High School Diploma -

Central High School
Phoenix, AZ
05.2020

Skills

  • Customer Assistance
  • Work Ethic and Integrity
  • Team collaboration
  • Patience and Empathy
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Order Taking
  • Refunds and exchanges
  • Product Knowledge
  • Conflict Resolution
  • Refund handling
  • Documentation
  • Time Management
  • Relationship Building
  • English and Spanish Fluency
  • Problem-Solving
  • Clear Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Barros Pizza
04.2022 - Current

Care Provider

Family Care Connections
01.2021 - 12.2022

Cashier

Famous Subs & More
10.2020 - 12.2021

Associate of Science - Health Sciences

Maricopa Community Colleges - Phoenix College

High School Diploma -

Central High School

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Maria Celeste Luna Reyes