Maria Elena Notarte
Fountain Hills
Summary
Professional with robust experience in car rental industry during my time at Avis/Budget & Sixt Rental Car, skilled in customer service, sales, and account management. Known for strong collaboration, adaptability to changing situations, and achieving results. Expertise includes handling reservations, managing fleet inventory, and resolving customer issues efficiently. Reliable and proactive, ensuring smooth operations and high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service/Sales Representative/Sleep Expert
Mattress Firm
02.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Customer Service Representative/Customer Service/Sales Representative
Avis/Budget Rental Car Group, Sixt Rental Car
10.2012 - 04.2024
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
Education
Bachelor of Science - Secondary Education
University of The Visayas
Cebu City, Philippines10-2003
Skills
- Fleet Management Expertise
- Booking Coordination
- Effective Multitasking
- Policy Analysis Expertise
- Team Player Mentality
- Expertise in Rental Software
- Effective Under Pressure
- Detail-Oriented Approach
- Strong Customer Service Skills
- Strong sales ability
Timeline
Customer Service/Sales Representative/Sleep Expert
Mattress Firm
02.2024 - Current
Customer Service Representative/Customer Service/Sales Representative
Avis/Budget Rental Car Group, Sixt Rental Car
10.2012 - 04.2024
Bachelor of Science - Secondary Education
University of The Visayas
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