Maria Fernanda Lozada Maldonado
Tempe
Summary
Versatile and results-driven professional with extensive experience at diverse work areas showcasing expertise and exceptional customer service skills. Elevated client satisfaction through meticulous attention to detail and proactive communication, fostering loyalty and repeat business. Demonstrated proficiency in time management and health safety compliance, ensuring high-quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
House Cleaner
Maid Pro
10.2023 - 12.2024
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Delivered quality customer service to address urgent needs and cleaning requests.
Restaurant Server
Restaurante Huauchinango
05.2023 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships and positive reputation.
Restaurant Busser
Barrio Queen
10.2021 - 05.2023
- Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Head Cashier Supervisor
Arco Ampm
02.2021 - 11.2022
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
High School Diploma -
Guadalupe School
Puebla Mexico03.2025
Skills
- Customer service
- Communication
- Time management
- Health and safety compliance
- Quality assurance
- Cleaning and sanitation
- Payment collection
- Organization
- Patience
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
House Cleaner
Maid Pro
10.2023 - 12.2024
Restaurant Server
Restaurante Huauchinango
05.2023 - 10.2024
Restaurant Busser
Barrio Queen
10.2021 - 05.2023
Head Cashier Supervisor
Arco Ampm
02.2021 - 11.2022
High School Diploma -
Guadalupe School
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