MARIA FERNANDA PEREZ
Somerton
Summary
Dynamic customer service professional with a proven track record, excelling in problem resolution and relationship building. Skilled in data entry and active listening, I enhanced customer satisfaction through effective communication and timely service, fostering loyalty and trust while managing complex transactions and documentation with precision.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Best Buy Title Services
08.2024 - 08.2025
- Assisted clients in understanding complex MVD services, providing clear explanations and answering any questions they had.
- Enhanced customer satisfaction with timely titles and registration transactions, managing all documentation and processes accurately.
- Provided support during audits, effectively presenting necessary documentation to demonstrate compliance with relevant regulations.
- Worked closely with other departments to maintain seamless communication regarding cross-functional tasks affecting MDV Records, Title and Registration operations.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Provided motor vehicle services including driving records, titles and registration transactions
- Transferred title ownership assistance for clients and assisted in the service of acquiring temporary permits
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
SERVICE ASSOCIATE
ACE CASH EXPRESS
01.2014 - 07.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
CIBOLA HIGH SCHOOL
YUMA05-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Best Buy Title Services
08.2024 - 08.2025
SERVICE ASSOCIATE
ACE CASH EXPRESS
01.2014 - 07.2024
High School Diploma -
CIBOLA HIGH SCHOOL
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