Mariah Bodie
Peoria,AZ
Summary
Proven leader and efficient problem-solver, adept at fostering teamwork and delivering exceptional customer service, as demonstrated at Banner University Medical Center. Excels in fast-paced environments, leveraging strong organizational skills and medical terminology knowledge. Achieved significant improvements in team performance and efficiency, embodying dependability with a positive attitude. Motivated, intentional, and optimistic. Love to teach eager to learn new skills and even brush up on old skills room to grow as a better person each day, inspired by leaders . Like to lead with love and grace everyone has room to grow. Very outgoing with a great attitude and even with no experience , want the experience and love to learn with new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LNA/HUC
Banner University Medical Center
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Work with other team members
- Answering phones running front desk
- Making appointments for patients
- calling codes
- Uses Microsoft and Excel
- Uses medical equipment and medical terms
- Multiple calls all at once answering at least 30-60 calls a shift
LNA/BHT
Concentric Staffing
02.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Customer service
- Levels to my duty
- Meet job requirements
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Shift Manager/Key Holder
Walgreens
09.2018 - 05.2022
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Closing and opening store
- Key holder
- Money handling, safe access
- Helping with orders and shipping
- Working with pharmacy
- Team building
- Venders and orders
- Customer Service
- IT calls and problems
- Managed multiple calls and customers concerns
Shift Manager
Forever 21
08.2016 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Key holder, answering phone
- Customer service
Education
Associate of Science - Medical Assisting
Arizona College
Glendale, AZHigh School Diploma -
C4L Academy
16220 Scientific, Irvine, CA 9261806.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Problem Resolution
- Verbal Communication
- Medical Terminology
Certification
- LNA licensed ( Issued April 15th, 2015)
- CPR American Heart Association ( Issued June 28, 2023)
- RBT Certification
- BLS Certification
- BHT Certification
Reading books
I love reading books actually my friends/coworkers we are about to start a book club we all love reading, challenge our brains keeping up on our vocabulary and being able to say we like to do things outside of work. Reading is fun, very fruitful and full of acknowledge.
Timeline
LNA/HUC
Banner University Medical Center
07.2023 - Current
LNA/BHT
Concentric Staffing
02.2023 - 11.2023
Shift Manager/Key Holder
Walgreens
09.2018 - 05.2022
Shift Manager
Forever 21
08.2016 - 07.2018
Associate of Science - Medical Assisting
Arizona College
High School Diploma -
C4L Academy
Similar Profiles
Jory Swider OTD, OTR/L, CSRSJory Swider OTD, OTR/L, CSRS
Occupational Therapist at Banner University Medical Center PhoenixOccupational Therapist at Banner University Medical Center Phoenix
Kenya DotyKenya Doty
Registered Nurse at Banner University Medical CenterRegistered Nurse at Banner University Medical Center
Dion EdwardsDion Edwards
Employee Relations Business Partner at Banner University Medical CenterEmployee Relations Business Partner at Banner University Medical Center