Mariah Garcia
Phoenix
Summary
Dedicated professional with 5+ years in call center environments, recognized for outstanding customer service and conflict resolution skills. Proven track record of meeting performance metrics and enhancing customer satisfaction. Looking for a new role where my hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Support Agent
Empereon Constar
Phoenix
06.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and ensured accurate information, took payment details and relayed collection efforts.
- Stat metric, with my performance being Top spot 4 months in a row.
Customer Service Representative
Wells Fargo
Phoenix
01.2024 - 03.2025
- Worked “back office” in banker connection assisting bankers over the phone with personal parts of customer accounts.
- Performed task such as reopening accounts, and qualifying accounts based off history.
- Answered/transferred incoming calls and emails, always providing excellent customer service.
Customer Service Representative
Bank of America
Phoenix
10.2022 - 01.2024
- Answered incoming calls involving credit card transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Maximus Federal
Phoenix
08.2018 - 10.2022
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Stocker
Amazon
Phoenix
06.2017 - 10.2018
- Placed products on conveyors for final wrapping and shipment.
- Packaged items with appropriate materials to prevent damage during shipping.
- Updated products with new pricing or temporary promotion signs to increase sales.
Education
GED -
College America
Phoenix, AZSkills
- Outstanding Customer service skills
- 5 years of Call center experience
- Employee training
- Awarded for Conflict resolution and Effective communication skills
References
Lucy Cruz - Former Team Lead at Wells Fargo
(623) 522-1463
Jordan Cox - Former Supervisor at Maximus Federal (480) 995-6204
Timeline
Customer Service Support Agent
Empereon Constar
06.2025 - Current
Customer Service Representative
Wells Fargo
01.2024 - 03.2025
Customer Service Representative
Bank of America
10.2022 - 01.2024
Customer Service Representative
Maximus Federal
08.2018 - 10.2022
Stocker
Amazon
06.2017 - 10.2018
GED -
College America