Summary
Overview
Work History
Education
Skills
Timeline
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MARIAH PARSON

Chandler

Summary

Professional and reliable logistics associate with substantial experience in inventory management and warehouse operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in organization, efficiency, and maintaining high standards of work quality. Known for dependability and problem-solving abilities in high-paced environments.

Overview

19
19
years of professional experience

Work History

Stow Associate, Packer, TOM Team

Amazon
01.2022 - Current
  • Consistently stowed and packed above performance requirements.
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
  • packed customer orders while ensuring quality products being shipped
  • Contributed to team success through consistent collaboration with other Transportation Associates and management.
  • Maintained compliance with all federal, state, and local regulations regarding transportation services
  • Guard shack. Duties using YMS, FMC
  • Delivered great customer service to drivers

Operations Manager

IncStores
10.2016 - 11.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Freight Analyst

IncStores
01.2013 - 11.2021
  • Created all spreadsheet resources for company wide use for LTL, TL rate quotes based on NMFC, Class, Commodity, dimensions and any accessorial needs
  • Recovery rate of 97.8% on invalid invoices
  • Reduced all transportation costs for IncStores within the first 3 years by 28%
  • Created packaging standards for warehouse team to adhere
  • Worked with National Account managers for carriers YRC, R&L FedEx Freight, FedEx Ground, Global Tranz, South Eastern freight, UPS for discount rates on corporate account negotiation.
  • Damage Carrier Claims recovery of 92%
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.

Logistics & Transportation Coordinator

IncStores
01.2013 - 01.2016
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
  • Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Managed transportation budgets, identifying cost-saving opportunities and making data-driven decisions to optimize spending.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Implemented tracking and tracing software to improve shipment monitoring


Customer Service Rep

Alltel
04.2006 - 02.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Business Degree Candidate

MESA COMMUNITY COLLEGE
02-2028

Skills

  • Interpersonal skills
  • MS office
  • Excel
  • Oracle NetSuite ERP System
  • Analytics
  • Strong logistics knowledge
  • Strong communication skills
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Organizational skills

Timeline

Stow Associate, Packer, TOM Team

Amazon
01.2022 - Current

Operations Manager

IncStores
10.2016 - 11.2021

Logistics & Transportation Coordinator

IncStores
01.2013 - 01.2016

Freight Analyst

IncStores
01.2013 - 11.2021

Customer Service Rep

Alltel
04.2006 - 02.2012

Bachelor of Science - Business Degree Candidate

MESA COMMUNITY COLLEGE

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MARIAH PARSON