MARIANA A. LIVERMAN
Phoenix
Summary
Results-driven professional with over 5 years of experience in logistics, fuel management, and supply chain operations. Proven leader skilled in managing large-scale fuel and container transport operations to support critical military missions. Demonstrated expertise in crisis management, including leading sanitation efforts during a global pandemic, ensuring operational continuity and safety. Proficient in utilizing logistics systems and data management technology to enhance efficiency and streamline processes. Committed to fostering a culture of continuous improvement and delivering exceptional results. Currently pursuing a Bachelor of Science in Criminal Justice with a concentration in Forensic Science.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Jacuzzi Bath Remodel
03.2025 - Current
- Support customers throughout the entire sales and installation process, ensuring a seamless and positive experience while managing high call volume with exceptional professionalism and efficiency.
- Review sales contracts to ensure accuracy of product selections and coordinate timely order processing
- Coordinate service and repair appointments for customers, while providing timely updates and clear communication throughout the process.
- Monitor and address Costco member escalations in a timely and effective manner.
- Evaluate and manage lead activity using data from the Centah CRM dashboard, including resolving or canceling leads as appropriate.
- Audit final Costco documentation to confirm accuracy and ensure all required materials are correctly submitted for approval.
- Partner with internal departments such as marketing, sales, and operations to ensure alignment with program objectives and deliverables.
Petroleum Supply Team Lead
United States Army
07.2018 - 10.2024
- Oversaw administrative operations for schedules, files, and DTMS database, coordinated travel and communication
- Managed all administrative tasks for the command team, included scheduling meetings, organizing files, and maintained DTMS database for all assigned personnel, ensured data accuracy and compliance of protocols
- Coordinated travel arrangements for personnel attending trainings or missions, served as the primary point of contact for military schooling and travel inquiries, provided timely support and ensured mission readiness
- Responded to and triaged all email correspondence, relayed critical information to leadership and command team, facilitated seamless communication across the unit, safeguarded sensitive information and records
Petroleum Supply Specialist
United States Army
07.2018 - 10.2024
- Ensures the safe and efficient handling and storage of petroleum products, contributing to the overall operation and maintenance of fuel supply facilities
- Led the transport and delivery of 50k gallons of fuel work $107k, supported 24-hour refueling operations and increasing the operational capabilities of multi-national assets during a major training exercise
- Coordinated the Container Support Package, transported 800+ containers to support 20+ units ensuring smooth execution of container turn-in missions for 60+ day service logistics objectives at Fort Cavazos LRC
- Spearheaded COVID-19 sanitation efforts, distributed 60k gallons of water to decontaminate 500+ vehicles across CENTCOM, ensured mission continuity amidst quarantine efforts, fostered a culture of learning
Crew Member
Five Guys
11.2017 - 06.2018
- Contributed to efficient restaurant operations ensuring excellent customer service and maintaining high standards
- Provided fast, friendly, and accurate service at multiple stations including the cash register, grill, fry station, and sandwich making, ensuring an excellent customer experience and positive team member workflow
- Ensured consistency and quality food products while maintaining company standards for cleanliness and customer accessibility, maintained a clean and organized dining area for a customer welcoming environment
Crew Member
Dairy Queen
01.2017 - 09.2017
- Provided excellent customer service, took orders, prepared food, and maintained the restaurants cleanliness
- Greeted customers, responded to inquiries, and ensured a welcoming atmosphere in public areas, assisted with inventory management and unloaded shipments, ensuring proper stock levels and food storage
- Operated cash register and drive-through, efficiently took and processed customer food and drink orders, prepared and served food and beverages while retaining cleanliness and adherence to food safety standards
Education
Bachelor of Science (BS) - Criminal Justice, concentration Forensic Science
American InterContinental University
09-2025
High School - undefined
Buckeye Union High School
Buckeye, AZ01.2018
Skills
- Operating Systems: Mac OS, Microsoft Windows, Salesforce, Costco Wholesale (Centah)
- Software: Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Cloud Platform: Google Docs, Sheets, Slides
Certification
- Petroleum Supply Specialist
- CBRN Defense Course
- 5-day Digital Training Management System Course
- DTMS
OVERVIEW OF KEY ATTRIBUTIONS
- Logistics and Operations Leadership: Demonstrated ability to lead large-scale fuel and container transport operations, ensuring efficient support for military units and mission-critical exercises
- Crisis Management and Problem-Solving: Proactively led essential sanitation efforts during a global pandemic, ensuring operational continuity and the safety of personnel and equipment
- Technical Proficiency: Experience with logistics systems, technology, and data management indicates technical proficiency and ability to leverage technology to improve efficiency
- Operational Leader
- Petroleum Handling
- Process Improvement
- Distributed Learning
- Training and Development
- Supply Chain Management
- Package Coordination
- Teamwork | Influence
- Microsoft Office Suite
Timeline
Customer Care Representative
Jacuzzi Bath Remodel
03.2025 - Current
Petroleum Supply Team Lead
United States Army
07.2018 - 10.2024
Petroleum Supply Specialist
United States Army
07.2018 - 10.2024
Crew Member
Five Guys
11.2017 - 06.2018
Crew Member
Dairy Queen
01.2017 - 09.2017
High School - undefined
Buckeye Union High School
Bachelor of Science (BS) - Criminal Justice, concentration Forensic Science
American InterContinental University
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