Mariana Ortega
Gilbert,AZ
Summary
Organized and dedicated Individual with exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Water Transmission Specialist-Water Distribution
Salt River Project
2024.01 - Current
- Responsible for creating water delivery schedules for shareholders while prioritizing safety.
- Collaborate with departments such as Zanjero's, Distribution Watermasters, Association Transmission, Key Accounts, and more.
- Build and maintain relationships with SRP Board and Council Members.
Customer Service Representative-Water Distribution
Salt River Project
2022.07 - 2024.01
- Provided excellent customer care by responding to requests, assisting with daily tasks
- Participated in team meetings and training sessions to stay informed about updates and changes
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Followed up with customers about resolved issues to maintain high standards of customer service
Back-Up Administrative Assistant to Kylie Reidhead
Salt River Project
2020.11 - 2022.07
- Manage emails, calendars, and schedule appointments while prioritizing multiple tasks at once
- Performed duties with confidentiality, discretion, and great judgement
- Maintained proficiency in different Microsoft Office software such as Word and Excel
Customer Service Representative Agent
Salt River Project
2020.01 - 2022.07
- Assist customers with placement of orders and ascertain problem or reason for calling
- Investigated and resolved customer inquiries and complaints quickly
- Monitored a variety of Queue's such as Special Agent, Zanjero, & Lead Queue when assigned
- Assisted in the WCC transition process for the new class in WCC
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT03.2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Professional Development
Salt River Project
- Corporate Mentorship Program
Timeline
Water Transmission Specialist-Water Distribution
Salt River Project
2024.01 - Current
Customer Service Representative-Water Distribution
Salt River Project
2022.07 - 2024.01
Back-Up Administrative Assistant to Kylie Reidhead
Salt River Project
2020.11 - 2022.07
Customer Service Representative Agent
Salt River Project
2020.01 - 2022.07
Bachelor of Science - Business Administration And Management
Western Governors University
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